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Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
If you wish to return your item we will happily accept returns within 30 days of purchase as long as they are in a resalable condition.
Please note that the return delivery cost is the responsibility of the customer, as is the item until we have received it. When posting your item back to us, please place your shoe box in an outer bag or box for protection. Please do not stick stamps or sellotape on the shoe box. We recommend that you send your return back via a tracked service as we cannot be held responsible for goods that get lost or damaged in transit. Please keep your proof of postage until we have notified you that we have dealt with your request.
If you are a UK customer and notify us about returning your item under the Distance Selling Regulations within 7 days of receipt we will refund you the original delivery charge. Anything received outside this time bracket will be a refund of the cost of the shoes only.
Once we have received your item back, please allow 1-3 business days for your request to be processed. We try to process returns the same day we receive them but this is not always possible. We will notify you via email once we have opened your parcel and processed your request. If you have requested an exchange, your new item will be shipped out in the next available post and if you have requested a refund this will credited to the original method of payment you used. Please note that all returns will be inspected before any request is processed.
If we find your return to be worn, tampered with or in an otherwise non-resalable condition we will not be able to accept them for a refund or exchange and will have to ask you for a postage payment to send the item back to you. To avoid damage to the item while it is in your care please try them on a carpeted floor only and keep away from pets or anything which may cause a strong odour.
For International Customers please be aware we only refund the cost of the shoes and we are unable to exchange for free, the delivery cost to ship back to you will need to be paid for by yourselves.
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Item location: Marton, United Kingdom
Postage to: Worldwide
Excludes: PO Box, Cambodia, South America, Central America and Caribbean, Fiji, Solomon Islands, Papua New Guinea, Wallis and Futuna, Marshall Islands, Nauru, Guam, Micronesia, Tonga, Kiribati, New Caledonia, Palau, American Samoa, French Polynesia, Cook Islands, Western Samoa, Vanuatu, Tuvalu, Niue
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