We want you to be happy with your purchase, and go to great lengths to ensure that our products meet our customer’s expectations. Our
customer service team can be reached on 020 8487 0011 during normal business hours (Monday to Friday 9am to 5pm) and they are always
happy to discuss any concerns you may have, or to give help and advice on the use of our products.
Returning a Faulty Item for Repair
All Caldura Products are covered by a 2 year warranty. Should a problem arise, please call our customer service team on 020 8487 0011 during
normal business hours so that they can diagnose what the problem is, and arrange a convenient day for collection of the item from you should it
be necessary. If the item is to be collected from you, it must be packed either in its original packaging, or other alternative packaging that is at
least as substantial as the original packaging. If the item is not packed securely, the courier will not take it from you.
Returning a Faulty Item for Refund
If a fault develops within 14 days of purchase then we will, at your request, refund the full purchase price. Please call our customer service team
on 020 8487 0011 during normal business hours so that they can arrange a convenient day to collect the item. The item must be packed either in
its original packaging, or other alternative packaging that is at least as substantial as the original packaging. If the item is not packed securely,
the courier will not take it from you.
Returning an Item if you are not happy with it
Please contact us before returning goods. We operate a 14 day no quibble returns policy. All we ask is that the goods are returned to us in an
unused re-saleable condition, with all packaging reasonably intact. Please repack the item carefully, and tuck the mains plug around the back of
the unit where it can do no damage. You must take insurance from your carrier against damage in transit - these are heavy items and the
potential of damage occurring during transport is high. All returned items are checked by our returns team on receipt and provided all is well we
will refund the full purchase price. Should the item arrive damaged (due to the carrier) then we will contact you and you will need to make a
claim on the carrier, we will provide photographs and any other assistance you require, but you must act fast, as most carriers will not allow
claims more than 3 days after delivery. If the item arrives in an unsatisfactory condition which is not down to the carrier, we will deduct a
minimum of 25% from the refund to cover our costs in having to sell the item “to clear”.