All orders placed before 1pm Monday to Friday will be despatched that same day. Orders placed after 1pm will be despatched the next working day.
E.g. if you place your order after 1pm on a Friday or over the weekend, we'll despatch it the following Monday.
All orders are shipped using recorded delivery methods so require a signature.
Orders Delayed/Missing in Transit
We promise we'll do everything we can to ensure you receive your order within the time-frame specified.
Occasionally events beyond our control parcels can be delayed whilst it is with the courier and we cannot be held responsible for such delays.
All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it, bearing in mind the points below.
All claims for missing items must be made within 28 days of the date of your order.
Please allow 3 working days from the date of despatch before contacting us to chase a parcel.
We'll then contact our courier to investigate and locate your parcel.
Items are classed as missing in transit by our courier if they haven't been delivered within 7 days from the date of despatch. At this point we'll ensure replacements are sent to you immediately.
Our returns policy is in place so that if you're not 100% happy with any item we send to you, we'll happily exchange or refund it for you.
When returning please find the item in your “My eBay” and select “Return this item” from the “More actions” drop down menu. (Note this is not yet available on Apps)
Select the reason for the return. If the item isn't eligible to be returned using the returns process, ebay will ask you to contact us.
When you receive your item you have up to 14 days to change your mind and send it back to us.
We'll exchange or refund all items which:
- Are returned to within 14 days of receipt.
- Are returned to us in perfect condition, with their original packaging and with the labels attached.
Your statutory rights are not affected.
How to Return
· Contact Us letting us know what action you would like us to take, e.g. exchange or refund. This will help us to ensure we process your return quickly and effectively.
· Wrap securely in a bag or paper, taking care not to damage the product packaging and post to:
PO Box 8029,
Please enclose your invoice and fill out the returns slip, again letting us know what action you would like us to take, e.g. exchange or refund, also quoting the item number and your ebay user name. This will help us to ensure we process your return quickly and efficiently.
You'll need to pay the postage costs to return your parcel. We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us.
All prices are displayed on our website in UK pounds sterling and are inclusive of VAT where applicable.
We only accept payments through PayPal. All orders will be dispatched after payment has cleared, within 1-2 working days.
Where applicable you can cancel your order in accordance with your rights under the Distance Selling Regulations.
To cancel your order prior to despatch we advise that you contact us by telephone as soon as possible after ordering.
For orders cancelled after despatch you must follow our returns procedure. You are responsible for both the outgoing and return postage costs.