******** Refunds For Buy It Now Items ********
Shop with absolute confidence knowing that if you are not satisfied for any reason we will issue refund on buy it now items. Within 14 days of receiving the order, please email us at email@example.com or notify us of the return via returns process options “I’ve changed my mind” or “No longer want item”. Items must be returned within 28 days of receipt of goods and in unused and in the same condition in which they were sent. Please note we are not obliged to refund on any optional paid express postage service.
Full refund policy is only for EU and where eBay and local online selling regulations requires seller to accept returns.
We may extend the returns period during Christmas period to allow flexibility in returns. Please see eBay returns period displayed in listing or to confirm this time scale, please contact us before placing an order.
******** How to send a returns request email ********
Please email us at firstname.lastname@example.org or log into your eBay account and in won and purchased section locate this item. Under more actions please choose ‘return this item’ and then relevant option i.e. “no longer want item” “wrong size colour” etc. upon receiving returns detail and address, please return the item securely packed with all contents and also include a note with your name, id, and address details or include a copy of invoice.
******** Damaged, Faulty of Incorrect Item ********
Please email us at email@example.com or log into your eBay account and in won and purchased section locate this item. Under more actions please choose ‘other’ and email brief description of defect or damage.
We do our best to check and package securely. Still sometimes in transit the items can get damaged, develop a fault at later stage or wrong item sent by mistake. For this we apologise sincerely in advance. In case of above please contact us immediately. For goods received damaged or tampered, please notify us within 24 hours. To resolve amicably we request your patience and calm approach in such unpleasant situations. We try and resolve the matters with minimum inconvenience to our customers but in case of aggression, feedback threats or blame and claim situation we have a strict policy. Abusive and aggressive communication can often make the situations worst and makes it difficult or sometimes impossible for us to help and resolve.
If the courier asks you to sign for the goods then please check their condition. If the item or packaging looks slightly damaged or opened, you must make a note of this with the courier when signing. If they parcel is badly damaged then please sign as damaged and refuse to accept.
In the case where an item has arrived damaged we request that you provide a photograph showing the damage.
For UK orders, in the case where item has arrived damaged, faulty or incorrect we may provide a pre-paid return label. In this case the pre-paid label must be used.
Managed returns via eBay. We believe or customers to be honest therefore we do not question a genuine return. Unfortunately there is a very small number which sadly believes in abusing the system for free return. EBay now facilitates sellers to dispute such returns and also provides link to report issues via “Report Buyer” link. Each and every report is kept on record by eBay to monitor buyer’s behaviour and is taken into account when cases are opened and escalated. Without notifying such buyers we will use and submit reports where we feel that an advantage has been taken.
******** Non-Compatible Or Unwanted Items ********
In case of buying vehicle show purpose items i.e. lights, led’s, performance products, etc.. Please check with your local law enforcing authorities for suitability of off road use. Many of the photographs used are library images therefore we will not be in a position to guarantee any slight colour variances style or packaging upgrades. We guarantee to send you the part number, specification as advertised in the product description. Term “Universal” or any listed accessory would mean suitable for standard models, shapes, size or fitment only (not all), unless specified. Please note, cutting or opening up the items, tampering. I.e. cutting plugs off, re-sizing etc... Will void the warranty and with regret such returns cannot be accepted.
We warrantee and represent that the goods are as described in the listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use. Please see our terms and conditions of the sale for full details.