Returns and cancellations
In the unlikely circumstance that you feel the need to return an item to us for whatever reason please follow the following instructions:-
Firstly Contact Us:
To return an item you must firstly contact Motocare either by email at email@example.com or Telephone us on 01253 353417 Mon – Fri, 9.00 – 5pm. Please state your reason for return and your original order number. We will issue a Returns Authorisation which must accompany the goods being returned. Items returned without a Returns Authorisation cannot be accepted.
Please make sure all goods are returned in their original and unused condition (unless goods are faulty) and in their original packaging with any fittings and instructions. We cannot accept goods back with damaged packaging or parts missing.
Send the Goods Back To Us By Post:
Please package your item(s) securely, returning in the original outer packaging where possible and include a copy of your original invoice. All items returned by post are returned at your cost. You are advised to send by recorded delivery or obtain a certificate of posting (available from all Post Offices) when returning items as we cannot be held responsible for items lost or damaged in transit to us.
For non faulty items received with Returns Authorisation number, after inspecting the goods we will endeavour to refund any monies owing within 3 working days.
For faulty items, we will, upon receipt of the product, examine and test it. If found to be faulty we will repair, replace or refund the monies paid for the product(s) purchased at our discretion.
All items repaired or replaced will be sent out by post at our cost.
In some cases we may have to return it to the manufacturer for examination. We aim to dispatch a replacement product, arrange a repair or refund your money within 14 days, providing your Returns Authorisation is included with the items returned.
Promotional items: When returning items that were purchased online as part of a ‘Buy One, Get One Free’ offer, 'Buy One, Get One Half Price' offer, '3 for 2' offer, or a 'Buy , Get a Free' offer, all of the items involved in the offer must be returned.
If you wish to cancel your order, please advise us immediately. We cannot be held responsible if the order has already been dispatched.
The above does not affect your statutory rights.