Shipping & Warranty Information
Carvin uses UPS Ground and Priority Mail (except where noted) for all deliveries. Carvin will decide how to best ship your order upon packaging. Packages shipped via UPS can be tracked online using your order confirmation number. The rule of thumb is that small orders will be delivered via USPS Priority, and larger items (guitars, amps, speakers, etc) will be delivered via UPS.
Carvin will ship all expedited orders via UPS (except where noted). Expedited costs are estimated by the following:
- 2nd day 3x standard shipping
- 3rd day 2x standard shipping
In some cases, Next Day Shipping may be available. Contact eBay Sales to inquire.
Alaska, Hawaii & Canada Shipping
Shipping to Alaska & Hawaii is 3X the standard shipping charge, and shipping to Canada is 4X the standard shipping charge.
In some cases, multiple items can be combined to reduce shipping costs. Contact eBay Sales for a quote, or call (800) 854-2235, extension 175.
Items that are In-Stock are generally shipped within 1-3 Business days. You will receive an automated tracking number when your order ships. If you not receive a tracking number within 3 business days, please contact eBay Sales.
How long it will take to receive your order depends on where you live, and what you ordered. A guitar shipped UPS Ground generally takes about 6 days to reach the East Coast. A small parts order will be received between 2 - 4 days via USPS Priority mail. However, once your package has left Carvin, we cannot control factors such as weather that may delay your receipt.
Immediate payment via PayPal is preferred at the time of purchase or auction close. However, we do accept credit cards (including Carvin Card) as well.
Items sold on eBay that are NEW are covered by Carvin's limited warranty.
CARVIN products are warranted against defective materials and workmanship for 1 YEAR. DCML & HD Series Power Amps, Active & Passive Loudspeakers have a 3 YEAR warranty; Guitars, Basses & Cobalt Series Guitars have a 5 YEAR warranty. Tubes shipped with amps, Wireless Systems & Speaker Components (purchased as individual parts) are warranted for 90 DAYS.
The Limited Warranty will be void (not covered) under the following conditions: a) any modified product, b) speakers with burnt, damaged or open voice coils, c) moisture, d) salt/smoke/contaminants, e) natural disasters, f) accidents, g) abuse, h) lack of reasonable care, or i) damaged caused to speakers or horn drivers caused by this unit. This warranty is in lieu of all other warranties expressed or implied. No representative or person is authorized to represent or assume for CARVIN any liability in connection with the sale of servicing of CARVIN products. CARVIN shall not be liable for incidental or consequential damages.
For USA warranties, CARVIN will provide its own service and parts at no charge providing the Customer includes "proof of purchase" (receipt or invoice) and the unit is shipped in the original carton. If covered under warranty: 1 to 30 days, Carvin pays ground shipping both ways. 31 days to 365 days, customer pays shipping to Carvin, Carvin pays return ground shipping. Over one year, customer pays shipping both ways.
For USA service, go online to complete the "RMA Repair Form". Ship item including RMA Form and allow up two 2 weeks for CARVIN to receive. You will be contacted by email. If not covered under warranty, a "Flat" service fee is available, or if we are no longer servicing the unit, you may be eligible for a new, similar unit for a fee. See detailed information on the Carvin Service Site.
Note that the Carvin warranty is not transferrable, so is only applicable to the original owner of the gear in question.
Gear sold as NEW is covered by Carvin's 10-Day money-back guarantee. Used gear, B-stock gear and blemished gear are NOT covered by the 10-Day money-back guarantee. If you're not sure if this item is covered or not, please ask!