Standard Parcel Delivery Details UK
We dispatch with DPD. Items are dispatched within 3 working days of purchase. Orders are not processed for shipment on weekends and bank holidays.
Next Day Delivery UK
This option is available at checkout. Any item purchased and paid for before 12 noon will be despatched that day on a next day service
Saturday \ Weekday Before 10am Service
UK customers can request either a Saturday Delivery or a before 10am Weekday Delivery. Each service is charge at £10 per box extra –
Contact us to request this service
Collections from the warehouse are not permitted.
Zonal UK Surchages
Please note that it is the buyers’ responsibility to amend the postage charge according to the information above. If your postcode is listed in bold on the above table then you have to pay the relevant postage. Please make the changes at the checkout and add the appropriate amount in the ‘Seller Discounts/Charges’ section BEFORE making payment.
Zone A - Free
Zone B - £4 Per Box
Zone C - £7 Per Box (Please enquire if unsure how many boxes in delivery)
Channel Islands – Please see European Delivery Rates Page
Attempted\Undelivered Items
If a delivery is made you will be left a calling card. We will also inform you via your registered ebay email that delivery has been attempted. You will then have 5 Days to get in contact with www.dpd.co.uk or ourselves at www.lakeland-furniture.co.uk or the parcel will be returned to us. In the event that the parcel is returned we will charge £6 per box return fee and also a redelivery fee of £6 per box.
Rearrange parcel delivery at www.dpd.co.uk or call the numbers below;
| Are You Expecting A Parcel?
08445 560 560 |
The number to call if you are expecting a parcel. You will be able to obtain your 1 hour delivery time window and you can rebook your delivery to a more suitable date. Please make sure you have to hand the parcel number for the shipment you wish to track or you can track using your mobile phone number.
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| Have you received a calling card?
0844 824 0505 |
The number to call if you have received a calling card and would like to re-arrange a new delivery or wish to arrange a collection of your parcel from our depot. Please ensure you have to hand the Primary reference number or parcel label number indicated on the card.
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Dispatched using DPD and GLS Europe 2-5 Day Service. All items dispatched within 3 workings days of purchase. Orders are not processed for shipment on weekends and bank holidays.
Zonal Parcel Charges Europe
Please ignore the ebay listed postage price and use our table postage as reference to postage price. Ebays postage system is to limited to cover the variables in postage for size of orders and EU countries. We will adjust postage on your final bill.
Please click on the following link and you will be shown a full list of postage tables for items we ship to Europe
Attempted\Undelivered Items
If a delivery is made you will be left a calling card. We will also inform you via your registered ebay email that delivery has been attempted. You will then have 5 Days to get in contact with www.dpd.co.uk or ourselves at www.lakeland-furniture.co.uk or the parcel will be returned to us. In the event that the parcel is returned we will charge £6 per box return fee and also a redelivery fee of £6 per box.
Unwanted Item/s - 30 Day Return
There is no need to worry if you have had a change of heart with your purchase, just simply
email the customer service team within the 30 days of receipt for a full refund of goods. The costs of returning goods to us shall be borne by you.
Please note however, that all returned goods must be in a full un-used condition, unless the item(s) are faulty or defective.
PLEASE NOTE: ONCE YOU HAVE ASSEMBLED YOUR PRODUCT WE CAN NOT ISSUE A REFUND.
Upon receipt of the goods we will give you a refund minus 10% restocking fee of the amount paid or an exchange credit as required within 10 days.
We can arrange collection of unwanted items. The charge is between £12.50-£17.50 per box depending on the box size.
Please be aware that you need to contact our customer service before returning any unwanted or faulty items.
Faulty Item/s
Any products that you have received with a defect or are received in error from Lakeland Furniture, we will be happy to replace\exchange.
Please
notify our customer service team within the first 3 working days from receipt of your order.
Frequently Asked Questions
Q) After receiving the parcel, I opened the parcel briefly and did not notice the damage that I then located after taking them fully out of the box. I know it is after the three working days policy, however, what shall I do now?
A) Unfortunately, our policy requires that any damaged/missing/faulty items MUST be reported within this time in order to receive a replacement/refund.
Q) I have taken the item out from the box and assembled my stools and now I have realised that I measured them incorrectly.
A) As our policy states, goods can only be returned if in the original resalable condition, this means that any used or assembled items are not eligible to be returned to us.
Q) We wish to return an item for a refund, although I have not got the original packaging.
A) Unfortunately, without having the original packaging included with the product, this will affect the return as it makes the item non-returnable. This is due to us being unable to resale the item onto other customers.
Q) I purchased an item from your website, however, it has developed some type of fault. I know you have a 30 day policy. What shall I do?
A) If the item becomes faulty, please check the policy for that particular item e.g. stools have 24 months warranty. If the item is damaged after the 30 day period, unfortunately our customers are liable for the damage and a refund/replacement cannot be given.
Q) What if I can't return an item?
A) If for any reason you cannot or are finding it difficult to return an item, for example the item is heavy and bulky, then it is possible for us to arrange a collection from yourself for delivery direct to us. The collection would be made using ParcelForce and can be arranged to take place any weekday afternoon. This service costs (between £12.50-£17.50 per box depending on size) which we charge by refunding you for the value of the item(s) with £12.50-£17.50 (per box) deducted. Please contact us if you want to use this service.
Guarantee
All of the furniture products we import come with a two (2) year manufacturer's guarantee, covering product replacement or repair only Items not covered by the (2) year warranty will have a minimum (1) year warranty and this will be cleary stated in the product details. If within two (2) year of purchase, your product fails due to quality of craftsmanship, please contact our Customer Service Department immediately.
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