Before any goods are returned please contact us by
Email or Telephone.
Email:Sales@campingworld.co.uk / firstname.lastname@example.org
Tel: 01252 316 649
If for some reason you have received the wrong item, then please let us know within 24
hours of delivery. You can either return the goods to our store, or we may arrange to have goods collected from
you. Once we have received the goods in as new condition, they will be checked and the correct goods, where
possible, will be replaced and sent out to you at no extra cost.
Our returns policy
allows you to return any unused items either in person or by post within 14 days and we will provide a full
refund excluding any and all carriage costs. Once received your returned item will go through an inspection
process to confirm that it is brand new and unused and your return authorised - please note that this process can
take time and during peak season (May-October) you should allow a turnaround time of up to 30 days, although in
many cases this will be a lot quicker.
If the goods have been used or damaged, we will not provide a
refund. Camping World will not be responsible for paying the carriage charges for returning any unwanted items.
Returned items are your property and responsibility until signed for by a member of Camping World staff. We
recommend that you use an insured courier service that requires a signature for all items (regardless of value)
for security and your peace of mind. Camping World will not accept any responsibility for items 'lost in the
post' and cannot accept proof of postage as proof of delivery.
If you have received
faulty goods then please inform us within 14 days of delivery by phone or email. We will often ask for pictures
of a fault for items such as tents in order for us to authorise a collection request. Camping World will organise
collection of the goods, or the goods can be brought back to any Camping World site for redirection back to us.
Once we have received the faulty item it will be thoroughly inspected by a qualified examiner to confirm a
manufacturing fault and the appropriate action taken. Our examiners are qualified and authorised to work on
behalf of our suppliers. On confirmation of fault we may authorise a like-for-like replacement, approved repair
or refund at our discretion. Please note that Camping World will not refund or exchange on any item that has been
mistreated or damaged through customer misuse. We cannot accept 'dirty' items back and reserve the right to
return these to the customer for cleaning at their expense. Customer misuse includes negligence incorporating
damage by adverse weather conditions and/or breakages through tents being incorrect pitching or pegging.
Please Note: Fibreglass or steel poles on any tent are not covered under by manufacturer warranty. Spare poles
are available to be purchased either in store or on the website.
Please note Camping World will not be
held responsible for the following:
1. Reimbursing the cost of travel in any circumstance
Reimbursing the cost of accommodation in any circumstance
3. Reimbursing for any costs due to products
causing damage to any property or persons
4. Reimbursing the costs incurred for any goods not working for
their intended purposes
If you have any problems or questions please remember the team at Camping World
will be delighted to help you: 01252 316 649
Like with any new product, we advise that once you receive
your tent you put aside some time to check the tent and pitch it in your garden or in a park. This process is
important as it saves the rare awkward situation of arriving at your campsite and finding part of your tent is
missing, or not knowing how to put it up. Please also note that many larger tents come in two or more parts -
remember to check to make sure all boxes from your consigment have been delivered at the same time and that you
have your complete order before you set off on holiday (consignment information is available on the address label
on each box)
Preparation makes for a happy camper
An initial test pitch will also allow you to
check your tent for breakages or manufactuiring faults. As with any new product occassionally errors can get
through the quality checks in the factory's manufacturing process and these are usually only then found by the
end user. However, it has been known for people to break or damage their tents whilst putting them up - please be
careful when pitching your tent for the first time as this is the most common time for damage to occur through
incorrectly applied force on an unfamiliar structure. This damage is easy to spot and unfortunately cannot be put
down to manufacturing fault - it is therefore not covered under warranty. If you are having trouble pitching your
tent please call us for advise and we can guide you through the process - never force anything.
a few golden rules to avoid this happening:
Only attempt to put your new tent up in light winds on a dry
Never force anything
Read and re-read the instructions
Ask a friend or family member who
has camping experience to lend a hand
Always use the correct pegs for your campsite - sand, gravel, stone,
mud and extreme locations all require different pegs
Phone us if you are unsure, we are more than happy to
help: 01252 316 649
Things Often Mistaken for Manufacturing Faults (and their remedies)
leaking overnight at seams. All new tents will need to be weathered before first use. The process involves
thoroughly wetting and naturally drying the whole tent structure. This process allows the stitching in the seams
to 'pull together' and seals the stitching holes created through the manufacturing process. This should be done
2-3 times if possible. You will nearly always find that following this process any initial water ingress will
Water pooling on canvas, no obvious signs of water ingress or leak: condensation forming
overnight is often mistaken for leaks. More common amongst cheaper polyester tents and when more bodies are
sleeping inside. Make sure all your air venting is open to allow some of the vapour to escape (especially on cold
or wet days) and air the tent throughout the day. Condensation problems do not affect natural fibre tents with
Tight zips. Poor pitching. Re-align your pegs/guys to allow freedom of movement for the
zip(s). Always pitch a tent with the doors zipped closed. If necessary strike and re-pitch your tent.
Common Accidental Damage Not Covered By Warranty (and further action)
Weather Damage, also known as
Storm Damage. Common signs: broken poles, torn fabric. All over damage often caused by using the wrong pegs for
the conditions. Generally an insurance claim for a new tent.
Incorrectly applied force: burst zips, pulled
seams, pole holes in fabric. Minor damage can be fixed with repair kits or larger damage can be repaired to 'as
new' by approved repairer
Fire damage: usually not as dramatic as it sounds, fire damage usually manifests
as small fabric holes caused by burning embers dropped on the fabric or carried by the wind. Most small holes can
be repaired with repair kits or tenacious tape. Significant fire damage is usually not repairable.
Poles: most poles are very fragile and even small bumps and knocks can break the fibreglass and they are
therefore not covered by warranty. Shock cord can be easily and cheaply replaced and pole sections can also be
Accidental damage: localised damage to an area of a tent caused by significant adverse force
often caused by a body falling into a tent or a vehicle. Significant repair cost, whole new pole set, possibly
Localised cut(s) in fabric: Often unmistakable damage caused by knife or scissors
when opening tent box. Tenacious tape should repair most damage well