Chelsea Faux Leather Dining Room Chairs - Scroll Back Dark Legs - Roll Top Seats

Damaged/Faulty Items Every care is taken to ensure your goods arrive in perfect condition, however if you receive your item damaged or faulty please contact our sales team immediately upon receipt on 0845 686 1414 or email us via eBay. You have 3 days from the date of delivery to report any missing, damaged or faulty items, we are unable to process a claim for a replacement any later than 3 working days. 1. We advise to always inspect your item(s) immediately upon receipt. 2. The delivery note must be signed as 'damaged' for us to process a damage claim. 3. If you discover damages/fault/missing parts these must be reported within 3 working days. 4. Any claim must be made via telephone (0845 686 1414) and followed up by an e-mail (via eBay) supported by photographic evidence to sales@furnisho.co.uk. We aim to respond within 2 working days. 5. Returns can only be accepted in the original packaging and condition received. 6. Once a member of our sales team has received a claim (within 3 days of receipt), we will arrange for your faulty/damaged item(s) to be collected free of charge and a replacement will be sent to you at no extra cost. Alternatively we will issue you a full refund once we have received delivery of the damaged/faulty item(s). We will issue all refunds within 30 days. Instances when you cannot return an item for a refund: Items which require assembly and have been assembled by the customer cannot be returned for a refund. Cancellations If you would like to exchange or return your item(s) please contact our sales team on 0845 686 1414 or email us via eBay to discuss the procedure. You have 7 days from the date of delivery to cancel your order. 1. We will require a written confirmation via eBay stating your request to cancel your order, please provide a brief explanation to why you have chosen to cancel your order; this will help us improve our service. 2. We aim to respond within 2 working days to confirm the cancellation and details of the refund amount due. 3. Once a member of our sales team has received a cancellation request, within 3 days of receipt, we will arrange for the item to be collected and returned to our warehouse. Once we have received the item/s and confirmed they are in the same condition as sent and unused, you will be issued a refund within 30 days. The return charges are non-refundable. Please contact a member of our sales team via eBay to discuss exact return costs. 4. If you fail to take care of the good(s) before they are returned to us and these results in damage or deterioration, you will be charged for the reduction in value. 5. Flat pack items cannot be returned if they have been assembled. 6. For your security and protection, all refunds are issued by the same method which the payment was made by. This cancellation policy does not affect your statutory rights. Cancellations by us Furnisho reserves the right to cancel your order if: - There is an error on our website. - We have insufficient stock to deliver the goods to you. - We experience an error on our suppliers behalf.