"Cherry Blossom" Waxed Leather Oil - Restores and Conditions Waxed/Oiled Leather

Postage & Packaging

Postage & Packaging -

All items are sent SECOND CLASS DELIVERY by Royal Mail or other COURIER SERVICE

Higher priced items will be sent RECORED DELIVERY and will need to be signed for

We are happy to post overseas, please email us to obtain a price for this

Please allow up to 5 working days to dispatch items, in most cases it will be sooner but some items will be ordered direct from the manufacturer before we engrave them.

Estimated delivery:

• U.K is 3-5 working days

• Europe is 4-8 working days

• Rest of world varies (please email for details)

Payment Options

U.K & INTERNATIONAL - We only accept Paypal

Orders are only processed once full payment is cleared

Returns – Items that are engraved

We cannot accept any returns on items that have been engraved unless the item is faulty or the wording is incorrect due to our error

Please check you wording before you submit your request thoroughly

If you suspect your wording is incorrect due to our error you must notify us within this 7 days of receiving the goods – we will respond to your request.

Once you have notified us and received authorisation you must return the item to us within 7 days of the authorisation date. Please include a copy of the invoice and a quick note of the problem.

Goods MUST be returned in the original packaging complete and unused.

(If you have opened the box to examine then it must be repackaged as received).

Please note: Refunds will only be authorised if the above terms are met, authorised and items are fully inspected by our Returns Department.

In the unlikely event that the item/s are damaged in transit or faulty at the time of delivery, then please return it to us within 7 days of receipt.

We will then (upon inspection) send a replacement. If a replacement is not available we will give a full refund. For further details please use the "contact seller" link or email us at heels2toeswsm8@yahoo.co.uk

Returns – Items not engraved

You have the right to cancel your order within 7 days from receiving the item and you must notify us within this 7 days of your intention to cancel – we will respond to your request.

Once you have notified us and received authorisation you must return the item to us within 7 days of the authorisation date. Please include a copy of the invoice and a quick note of the problem.

Goods MUST be returned in the original packaging complete, unused and AS NEW condition. (If you have opened the box to examine then it must be repackaged as received).

Returns of unwanted and non-faulty items must be organised at your own risk and expense

We are unable to accept returns of unwanted and non-faulty items after the 7 days.

• Goods received back COMPLETE AS NEW, UNUSED and in ORIGINAL PACKAGING – you will receive a full refund minus any delivery charges and expenses

• Goods NOT received back in a re-sellable condition – we cannot accept these items under the above terms and they will be sent back to you with the cost of delivery charged to the buyer.

Please note: Refunds will only be authorised if the above terms are met, authorised and items are fully inspected by our Returns Department.

In the unlikely event that the item/s are damaged in transit or faulty at the time of delivery, then please return it to us with seven days of receipt.

We will then (upon inspection) send a replacement. If a replacement is not available we will give a full refund. For further details please use the "contact seller" link or email us at heels2toeswsm8@yahoo.co.uk

Privacy Policy

We would like to reassure customers that any information provided to us is dealt with under strict confidence and will only be used for internal purposes.

We do not sell or rent any personal information to outside parties under any circumstances and we will not reveal any portion of your information, except to complete transactions with eBay & Paypal.

In order to complete your order we require Paypal/eBay to collect some information from you. We will need your name and address to know where to send your order. The telephone number will only be used (if provided) if we need to contact you regarding your order – and cannot contact you through eBay.

Customer information is collected lawfully and in accordance with the Data Protection Act 1984.

If you have any questions, please email us at heels2toeswsm8@yahoo.co.uk or contact us through eBay

Extra Information

All items are visually inspected before they are packaged and dispatched as part of our quality control process.

All of our customers are very important to us, please do not hesitate to contact us if you have any queries so we can resolve them as quickly as possible for you.

Your consumer rights are fully protected.

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