Orders can be placed directly via Fax, E-mail, Letter and Telephone. Please find contact details under Labour-and-love. We accept UK personal cheques and Paypal payment world wide.
Such as the unlikely event of damage, since all goods will be exceptionally wrapped, returns are accepted with refund (please see limits - postage information below for refund if no insurance added).
Postage cost may be refunded as well as the cost of any broken goods that is insured with prior arrangement with seller. (please see limits - postage information below for refund if no insurance added).
Any goods that are costly, insurance will be advised to be purchased before posting. Any faulty goods that are found when arrive at destination such as not working mechanism etc. refund can also be made if the customer return goods with its original packaging.
If one is dissatisfy or no longer think is suitable for one's need. A written reason (eg. Letter, Fax, E-mail or eBay Messages) will be needed before any returns to be sent back to seller for refund. All goods have to kept at the condition that was sent out. Together with its original existing packaging and be wrapped likewise as it was sent initially. Postage and insurance for sending back will be at customer’s own cost. We strongly recommend items to be returned by register post or courier service.
Refund will be made when return goods are returned and conditions are inspected before refund are processed. Any condition of goods that differs the original quality of goods as when it was sent out may affect the final refund. A discounted refund may be apply. However, if the returns are all well and same as it was sent out, customer should expect a full refund.
In the unlikely event of parcel/ packet is lost within the postal system, a mutual agree solution would apply, i.e. a new item will be sent out to customer if is still available. Or a refund to customer. Item can be refund or resend after the time frame of four weeks where majority post gets to customer for UK customer, and eight weeks for international customers (as said on official postal guide lines Information). Time frame applies regardless what postage method original goods was used, whether Surface Mail or Airmail.
Purchased goods are sent out with Postal Proof Certificate on file with seller whether it is registered or not.
All returns will have to notify us before doing so within five days of receiving goods, so customer can expect the right degree of service from seller.
Inland (UK) Postage Information:
We like to keep our postage for customer as low as possible. No dubious charges. Most cases if possible by 2nd Class Post for inland UK, that is when the item is below £50 and weigh below 1kg. Cost over £50 but below £60 will be sent by 1st Class Post. Free Postage uses Second Class Service, Unless request otherwise. Anything above in cost but weight start from 2kg up to 20kg, will be by Standard Parcels. For fragile items such as china and glass we strongly recommend to use Special Delivery especially on costly pieces. An Example on cost on Special Delivery for item that is fragile at 1kg cost £7.55 and is covered for damage on china and glass up to £500. We normally will advise customers when Special Delivery should be used. If this is method of delivery preferred please inform us. In should cases please wait till invoice is received before making any payment as it would some percentage higher that the cost of postage published on the listing.
International Postage Information:
Europe, we offer 'Air Mail' as standard. Below 2kg only. 'Air Sure' can be added on for guarantee timing on delivery but most of all it will cover breakage on china and glass. Costly item strongly recommended to use 'Air Sure'.
For North & South America, Asia and Australasia. We use Airmail as default for majority of orders. But we also offer Surface Mail (Economy as stated on eBay.com) for large and heavy items when requested. It is recommended for non urgent and heavy orders (over 1kg and below 2kg per parcel), since it is economical and from our experience it often arrives within 3 weeks. But please bear in mind according to UK Post Office Surface Mail time frame is 6 to 8 weeks. Timing cannot be guaranteed on both standard Airmail & Surface Mail. However both reliable. 'Air Sure' should be added if timing and insurance are important as said above which will occur additional charges, information will be provided when requested.
Royal Mail does not process parcels above 2kg, any item above, 'Parcel Force' will be used. Please contact for quotes. And at the time of transaction can be advised.