ISS Trading Ltd T/A Tool and Fix is a company registered in England & Wales, Company No.07651196. VAT No. 130856718. The company registered office is at 13 Prenton Way, North Cheshire Trading Estate, Prenton, Merseyside, CH43 3DU
Company registration number:07651196
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Returning an item you have purchased by mistake:
We will endeavour to provide as much information within the content of our product pages to allow you to make an informed decision on your purchase. However, should you require to return any product, we will allow you to do so within 7 days of the day after receipt. If you do this, a returns form must be requested from Info@toolandfix.com and you must fill this in and enclose with the returned goods. You will have to arrange the return of the goods yourself and track them using a reputable carrier. We ask that you do everything possible to ensure the goods are returned to us in good condition and if possible with their original packaging. Please include a copy of the complete returns form. We will refund the total cost of the goods, minus a restocking charge when we receive the goods back in a resalable condition.
Returning an item that is faulty:
If we have supplied an item that is faulty or goes faulty in the first 7 days of receipt we will supply you a returns form and we will arrange the uplift of the goods (Please put a copy of the returns form with the goods.) Should we (and sometimes the manufacturer) upon receipt of the item be satisfied as to the alleged defects we will either replace the goods or arrange a refund of the full value of the goods and any carriage costs incurred.
Returning an item that we have supplied incorrectly:
If we have supplied an item incorrectly we will arrange the uplift of the goods and have the correct item sent out at the same time. A returns form will still be emailed to you which you need to fill in and send it back with the goods that are being returned.
We reserve the right to charge a restocking charge.