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We want your shopping experience to be positive. We are human and sometimes we make mistakes.
If you feel you are unable to leave positive feedback for whatever reason, please contact us so that we can resolve your problems.
If for any reason you want to return your item, we will be happy to accept it. (Up to 28 days after the original sale). Please contact us first before returning the item.
Once we have recieved the item, we will issue your refund immediately, via the same payment method as the original purchase.
All we ask is that it is returned in it's original condition (including packaging). If the product is faulty we will refund all postage charges. We're sorry if the item is "as described" we will refund the cost of the item but I'm afraid we are unable to refund any postage charges.
We prefer payment by Paypal.
We always try to keep postage costs to a minimum to retain the value of your purchase.
If we use Royal Mail services, postage costs apply to all UK postcodes. For items delivered by courier, our postage costs apply to England, Wales and Scottish lowlands only.
For all areas outside these areas, please contact us first for delivery costs, before you buy. Please leave a contact number when ordering, to assist our couriers.
Sorry postage charges will not be refunded for undeliverable items.
Our shipping costs apply to Zone A & Zone B - For all other Zones, please contact us for a quote before purchasing.
Zone A-All Postcodes in England and Wales, Excluding The Isle of Wight and Scily Isles
Zone B-DD, DG, EH, FK, G, KA (except KA27-28), KY, ML TD, AB1- AB16, AB21-AB25, AB30, AB39, PA1-PA19, PHi-PH3.
Zone C- AB31-AB38, AB40-AB56, IV1-IV28, IV30-IV32, IV36, IV40, IV52-IV54, IV63,KW1-KW14, PA21-PA38, PH4-PH41, PH49-PH50. BT (Northern Ireland)
Zone D-HS, IV41-IV49, IV51-IV56,KA27-KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE, IM (isle of Man), Channel Islands.
Zone E-Republic of Ireland.