Delivery & Shipping
Postal charges are clearly shown within each listing, we try and send all our items out for free but if a postage fee has been incurred please take into account this includes the postage, handling and packing costs.
If you bid/buy an item you have deemed to have accepted the shipping charges.
International shipping may be subject to import duties or other taxes; the customer is responsible for these fees.
All payments must be made within 7 working days of auction end.
All payments must be made Via PayPal unless contacted first where you are able to pay via:
If you have any questions on Payments, please contact us via eBay message.
We try our very best to make sure your shopping experience with us is a great one. We value each and every one of our customers and all the feedback we receive.
If there is a problem or you are not 100% satisfied please contact us before leaving feedback.
eBay does not only use the Positive, Neutral and Negative feedback system but also DRS which is the stars you award for each part of the service.
If you are considering giving a neutral, negative or a low DSR (4 stars or below), do write to us and give us an opportunity to address your concerns first. We are always on stand by to help or answer any questions or concerns, as keeping our 5 star rating is very important to us.
If you’re not happy were not happy so please get in touch via eBay message.
Welcome to Wiiibay, we are a business specialising in domestic appliance spares and parts. We supply spares for Vacuum cleaners, Washing Machines, Cookers, Tumble Dryers, Dishwashers, Cooker Hoods and many more.
We hold a vast array of lines for old right up to the latest machines and models.
Competitive prices as well as excellent customer and delivery service is what we pride ourselves on. Our vast knowledge of domestic appliances and their spares helps us say ahead of the competition and if you can’t find what you’re looking for we can usually get it for you, please just ask.
Any enquiries please don’t hesitate to get in touch with us.
Terms & Conditions
By ordering a product with us, you accept these Terms & Conditions. Wiiibay reserves the right to change these terms and conditions. You should check regularly these Terms and Conditions before ordering. This does not affect your statutory rights.
Product Specifications and Suitability
We do our best to ensure that you will receive the correct spares. Sometimes, however, mistakes are made, Wiiibay cannot be held responsible for the accuracy or otherwise of any advice given regarding the repair of any appliance. If you do receive the incorrect parts we will of course do our very best to rectify the situation. If you have ordered an item that has an incorrect product description we will resolve this by providing you a full refund and a pre paid returns packet. The names and numbers of manufacturers are used for reference purposes only. We offer original and / or generic alternatives, which are specified on our listings clearly. We encourage you to ensure all spare parts are fitted by a competent / qualified person in accordance with manufacturer specifications. Wiiibay cannot be held liable for any damage caused by the fitting of a spare part. Please read your warranty conditions before fitting a part / repairing your appliance yourself, Wiiibay cannot be held responsible if the appliance is damaged or your warranty is voided from this. Most manufacturer guarantees may be on condition that you use a qualified engineer.
We shall not be liable for consequential damages, expenses or incidental. This includes, but is not limited to, damage to property, profits, economic or commercial losses, loss of income and third parties claims. We have no liability to you for any delay in the delivery of items ordered from Wiiibay. You have the right to cancel delayed orders at any time and get a refund also prior to the item being despatched. We do our best to despatch your orders as quick as possible.
Cancellations & Returns
Orders may be cancelled at any time before they are despatched for a full refund. The Customer will be responsible for the cost of returning items, unless agreed otherwise beforehand. Faulty and incorrect goods must be returned to us in perfect condition, with all applicable packaging intact. No returns will be accepted without prior authorisation. All the returns are the responsibility of the customers. Any goods returned without an authorisation number will NOT be processed.
Returns and Refunds
Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 14 working days for a full refund, not including the cost of delivery unless item is faulty or an incorrect item has been dispatched.
Do this by contacting us via eBay message, Quoting your order number and user name. Your refund will be paid within 30 days of return. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. Any goods returned should be in saleable condition.
This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or miss-described if a fault happens within 28 days of delivery we will offer you a refund or a replacement will be sent out. We do not cover faults caused by incorrect fitting of the part, accident, wear and tear or misuse. A pre paid returns packet will be dispatched if this happens.
We may change our Returns and Refunds policy at any time, so please do not assume that the same terms will apply in the future.
If you have any questions about these Returns and Refunds policy please contact us via eBay message.