If you decide that you do not want any item that we have delivered, we are happy to offer you an exchange or refund within 14 days of delivery, provided that it is returned to us in its original and unused condition (including in its original packaging), along with the returns note completed with reason(s) for return.
Items returned without a completed returns note cannot be accepted. Your returns note is included within your original delivery documentation or contact us for a replacement copy.
Our aim is to consistently achieve 100% positive feedback, please contact us our customer service team if you have any issues or concerns with your purchase 0844 736 9933 or email firstname.lastname@example.org
Sending back to Autosessive
Please package your item(s) securely, returning in the original outer packaging where possible. All items returned by post (unless faulty) are returned at your cost. When returning items by post, you are advised to obtain a certificate of posting (available from all Post Offices at no charge.) If you post your item(s) back to us, we will endeavour to send you a replacement or refund your payment within 14 days, providing your completed Returns note is included with the items returned.
Depending on the size and weight of the item you wish to return, it may be necessary for Autosessive to collect your goods from you and we will charge you for collecting the goods if they are not faulty. We will inform you if collection is necessary when you contact us about your return.
To arrange for an item to be collected, you must first contact us on 0844 736 9933 or email email@example.com
For faulty items, we will, upon receipt of the product, examine it or we may have to return it to the manufacturer for examination. We aim to dispatch a replacement product, arrange a repair or refund your money within 14 days, providing your Returns Authorisation form is included with the items returned.
Promotional items: When returning items that were purchased online as part of a ‘Buy One, Get One Free’ offer, 'Buy One, Get One Half Price' offer, '3 for 2' offer, or a 'Buy , Get a Free' offer, all of the items involved in the offer must be returned.
All electrical items can only be exchanged if faulty or if returned unused with the original seal and wrapping intact. Personalised products and made-to-order products cannot be returned unless faulty.
We will endeavour to process returns and refunds within 14 working days of receipt.
You can contact Autosessive Customer Services by email for further information contact us on 0844 736 9933 or email firstname.lastname@example.org