This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
Your Right To Cancel Your Order.
As a consumer, you have the right to cancel your order with us at any time before the expiry of 7 working days from the day after the date of delivery PROVIDING goods are as sold, unused, undamaged and in original packaging (where provided).
Satellite viewing cards must be unused and not activated.
Any items being returned must be sent at the expense of the buyer. Upon receipt by us of any goods being returned (subject to them being as sold) then you will receive a full refund of the purchase price, but not the delivery charge. Alternatively you may require exchange of goods.
Faulty Goods and damaged Goods
Any item that appears faulty at the point of sale must be reported to us immediately in order that we can provide after sales support and may be returned for free replacement or refund at the buyers expense, provided the faulty item is returned complete with all components unused and intact. Items being returned to us that are not faulty will be returned to the customer after testing and a handling charge may be made.
Any item that has been received damaged must be reported to us within 24 hours of receipt in order that we can investigate and where necessary arrange replacement of the item. This is subject to the damaged item being returned to us at the buyers expense along with evidence of damaged packaging.
Support must be obtained prior to returning any items deemed faulty as set out below.
Any item that develops a fault after 7 working must be returned for repair after contacting us for support. All equipment purchased from us has a 12 month guarantee against electronic defect of its own components, unless stated otherwise. Please note this does not include satellite transmissions which we have no control over.
Please note that you will not be entitled to a replacement or refund in respect of used items where components including packaging are missing.
Please note we are not in control of satellite transmissions.