Your Right To Cancel Your Order.

As a consumer, you have the right to cancel your order with us at any time before the expiry of 7 working days from the day after the date of delivery PROVIDING goods are as sold, unused, undamaged and in original packaging (where provided).

Satellite viewing cards must be unused and not activated.

Any items being returned must be sent at the expense of the buyer. Upon receipt by us of any goods being returned (subject to them being as sold) then you will receive a full refund of the purchase price, but not the delivery charge. Alternatively you may require exchange of goods.

Faulty Goods and damaged Goods

Any item that appears faulty at the point of sale must be reported to us immediately in order that we can provide after sales support and may be returned for free replacement or refund at the buyers expense, provided the faulty item is returned complete with all components unused and intact. Items being returned to us that are not faulty will be returned to the customer after testing and a handling charge may be made.

Any item that has been received damaged must be reported to us within 24 hours of receipt in order that we can investigate and where necessary arrange replacement of the item. This is subject to the damaged item being returned to us at the buyers expense along with evidence of damaged packaging.

Support must be obtained prior to returning any items deemed faulty as set out below.

Any item that develops a fault after 7 working must be returned for repair after contacting us for support. All equipment purchased from us has a 12 month guarantee against electronic defect of its own components, unless stated otherwise. Please note this does not include satellite transmissions which we have no control over.

Please note that you will not be entitled to a replacement or refund in respect of used items where components including packaging are missing.

Please note we are not in control of satellite transmissions.

1.1 The sale, by us or purchase by you of items is subject to the terms and conditions outlined below. Any contract with respect to goods being supplied by us does not come into effect until your order has been accepted and processed. Confirmation of your order from this site does not therefore constitute acceptance of an order.

1.2 All sales for satellite and tv reception equipment are made on the understanding that; (a) We are not in control of broadcast transmissions. With respect to all subscription based products please be aware that all sales are final once subscriptions are activated / registered with the broadcaster. This also applies to any non subscription products which allow access to encrypted broadcasts and are activated and assigned to an end user at the point of sale or upon first use. With respect to viewing cards, services & pre paid subscriptions we act merely as agents for overseas broadcasters / service providers and are not connected with them in any way and whilst we will provide unlimited support for equipment we have sold, we are actually only "contracted" to supply tv equipment not to supply actual programmes. We therefore cannot be held responsible should a broadcaster (or any affiliated company or service supplier) cease broadcasting, change encryption type, move frequency / Satellite or make any change to the broadcast transmission or its content whatsover including merging with other broadcasters or re-branding of their services. (b) If current legislation changes then it may become illegal to renew or assist in the service of subscriptions. (c) Viewing by minors of any adult material is prohibited; the end user must make appropriate steps to ensure parental controls are in force.

1.3 Satellite Viewing Cards, Subscriptions and Receiving Equipment are sold on the understanding that they are to be used for private domestic viewing purposes only.

Therefore you must not under any circumstances redistribute, rebroadcast any part of the encrypted broadcast, sell or make a charge for viewing any part of the services, or view, authorise or permit any 3rd party to show any part of any service in a public place, private place, communal area (eg a Pub, Club, Nightclub, Hotel, Members Club, etc), in fact anywhere besides a domestic home (for domestic viewing by the purchaser) irrespective of whether a charge has been made for admission or to view the service.

We will refuse / cancel any order that appears or we suspect to be an abuse of these terms and conditions and refund all monies.

We will not be liable for any misuse of any equipment sold for domestic viewing purposes as we have no control over use once sold.

2: Price

2.1 All prices quoted on this site are in Sterling.

3: Payment

3.1 Payment for online, telephone and faxed orders must be made in Pounds Sterling only by Paypal or by major credit or debit cards as listed: Visa, Delta, Master Card, Maestro & Electron. We accept Amex for mail order payments (made by phone, fax, post) but not currently for e-commerce transactions. We can accept payment by Sterling Cheque either by post at our offices. Mail Order items will be despatched upon clearance of funds and callers to our offices wishing to make purchases must have guaranteed means of payment. Please refer to our opening times outlined in paragraph 11 below.

We DO NOT accept credit / debit card payments sent by postal mail or unsecure means eg open e-mails due to security concerns.

3.2 Unless we agree otherwise your order will only be delivered to the address of the person who is the holder of the Paypal account / credit or debit card used to purchase the products. We will perform security checks on overseas orders and if your order is reported by our payment services provider as "High Risk" then this may cause a delay whilst procedures are followed.

4: Passing of Property

Any product will remain our property until full payment has been made by you, has been received by us, and has been cleared by our bankers.

5: Passing of Risk (including postal delays / losses)

5.1 The risk in the products will pass to you on delivery, as set out in paragraph 6.3 below. Likewise the risk on any item sent to us passes to us on our safe receipt.

5.2 Prior to delivery we will accept liability for any item dispatched by us to our customer, however we are bound by the timescales of Royal Mail / our couriers in the event of delays and any subsequent investigation into a loss. We will only arrange replacement / refund of a delayed item once it is declared "lost" by Royal Mail / courier.

6: Delivery

6.1 Any date or period for delivery will be considered as indicative only, although it is our policy to try to fulfil all orders within one working day; heavy items might take longer to deliver. We cannot be held responsible for delays in the delivery caused by our suppliers, or any other third party. In the event that an item is out of stock or delayed then we will inform you.

6.2 All products are sent by Royal Mail or Courier.

6.3 You bear the risk once the products have been signed for/received.

7: Acceptance

You will inspect products within a reasonable time after their receipt and you will be deemed to have accepted the products unless you notify us in accordance with paragraph 8 below that you want to cancel your order or you notify us in accordance with paragraph 9 below that the products are faulty. If no such action is taken, we will consider the products being as described, of satisfactory quality and fit for their purpose, and may not accept any rejection or cancellation at a later date. Your statutory customer rights are not affected.

8: Faulty Items

8.1 Any item that appears faulty at the point of sale must be reported to us immediately in order that we can provide after sales support and may be returned for free replacement or refund, provided you have the original receipt or alternative proof of purchase and the faulty item is returned complete with all components unused and intact. Items being returned to us that are not faulty will be returned to the customer after testing and a handling charge may be made.

8.2 Support must be obtained prior to returning any items deemed faulty as set out in paragraph 10.1 below.

8.3 Any item that develops a fault after 7 working days must be returned either to us or our appointed agent for repair after contacting us for support.

9.4 All equipment purchased from this site has a 12 month guarantee against electronic defect of its own components, unless stated otherwise. We are not however responsible for any changes in satellite transmissions which we as a 3rd party have no control over.

8.5 Please note that you will not be entitled to a replacement or refund in respect of used items or where components including packaging are missing.

Our limited company was established in 2000 as a specialist in Digital TV Equipment. We have built a business with an excellent reputation for customer service, communication, honesty and integrity.

Our opening times for business telephone callers are 10.00 am - 5.00 pm , Monday to Friday. We cannot guarantee availability for telephone callers at weekends or bank holidays.

Our Online Ebay Shop is however open 24 hours a day, 7 days a week, and we will endeavor to answer e-mails around the clock and over weekends and bank holidays.

Our terms and conditions are subject to change at any time and do not affect your statutory rights.

Our contact details are as follows

Viewtech Digital Ltd
Suite 5, 10 station Parade Eastbourne East Sussex BN20 8DQ

Registered in England and Wales

Tel: 0844 772 1282 Fax: 01323 646388 Email: sales@viewtech.tv

Established January 2000 Company Reg Number: 04103336 VAT Reg Number: 762 8849 79