This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
No Quibble Returns -
We accept ‘No Quibble Returns’ within 7 (seven) calendar days of receipt of your order. You will be refunded the price of the product (inc VAT) + your shipping cost, provided that the item is received intact and in a resalable condition. Please note customers are responsible for charge/cost associated with returning the product back to Luzerntech. Please follow the Returns Procedure outlined below.
Luzerntech is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. If you have a faulty product and it is still within its warranty period (refer to product listing for warranty period) we offer customers the choice of a suitable replacement if available or a full product refund (Inc VAT) + your original shipping costs. Luzerntech reserves the right to refund the purchase price of the product (Inc VAT), along with the original freight cost. Please follow returns procedure outlined below. Items should be returned by traceable methods of shipping and adequate insurance cover should be taken out by the customer. We regret we are unable to ship advance replacements. Luzerntech does not offer a walk in replacement service.
If an item develops a fault within the warranty period, please email email@example.com in order to obtain a Return Material Authorisation number, (RMA). Please clearly write the RMA number on the outer packaging of any items being returned. All RMA numbers are valid for 14 days from the date of issue. Unfortunately, we are unable to process any returns not displaying a relevant RMA number or an expired RMA number. Luzerntech cannot accept responsibility for returned items which are lost in transit. The customer should, therefore, ensure that adequate insurance cover has been taken out on any product being returned to Luzerntech.