Crystal Black Rose Flower Ornament in Gift Box - Valentines Gift

Returns Information Faulty Items If your product is faulty when you receive it, or develops a fault within 7 working days of delivery, we will either replace or refund your order once the return has been processed and the items have been returned to us. If your product develops a fault after 7 working days, it will be processed as per the specific manufacturer's warranty and returns policy. Unwanted Items Under the Distance Selling Regulations (DSR), most items can be returned by consumers for a full refund or exchange providing you notify us of your wish to cancel your order and return the item or items within seven days of receiving them. All items must be in an as new condition and in the original packaging. The packaging must not have been damaged or altered by the customer and all items must be unused with all seals/shrink wrap intact. Any items that were specifically ordered for the customer, or altered or customized to the customer's specification cannot be returned. These and any other purchases that do not fall within the Distance Selling Regulations normally can not be returned, however if we are able to accept return of these items there may be an admin fee of 25% of the item value (min charge of £25 ex VAT). When returning goods, please use a signed-for or registered service for your own safety. If an item is deemed faulty or if an incorrect item has been sent a collection please contact us before returning your item. Returning Hair Extensions Ultimately any item can be returned within 7 days as long as it is returned in the exact condition it arrived. We want the process to be easy for you so just follow the 3 simple rules. 1. Hair must be returned unworn and unused. This includes wearing, cutting, washing or styling the hair in anyway. This also means that you can't try on the hair - even if briefly! 2. It must be returned in its retail packaging. All our extensions are presented in clear packets so you can be sure you have the correct hair before removing it from its packaging. If you remove the hair and remove the bonds that tie it up, it is ineligible for return. 3. Finally, you are responsible for all postage costs sending the item back to us and we cannot offer a refund or exchange until the item arrives back to our premises. But we will action all refund and exchanges typically within seven business days of the product arriving to us - as long as all they arrive in excellent condition of course. Please contact us to request a returns number prior to returning goods to buyallmeans.co.uk.