IF YOU WANT NEXT DAY DELIVERY PLEASE SELECT THE
PLEASE MAKE SURE THE SCREEN YOU ORDER IS THE CORRECT RESOLUTION. YOU CAN FIND
THIS IS IN DISPLAY SETTINGS ON YOUR LAPTOP. MATCH THIS TO THE RESOLUTION IN OUR
ALL OUR SCREENS CONFORM TO ISO 13406-2 NORM
PLEASE DON'T PUT NOTES IN PAYPAL AS WE WONT SEE THEM.
We have tried to answer the most commonly asked questions below, but if you
have ANY questions either before your purchase or after please call +44(0)845
459 7165 or email email@example.com and we will be more than happy to help.
Please read all the info as some important information is enclosed.
Q. When will my order ship?
A. All orders are shipped the same working day if ordered before 3.30PM.
Q. When will I receive my order?
A. Mainland UK Deliveries (estimates)
Standard – Royal Mail 1st Class Signed for Service - Free of Charge – 2-3
working days normally
Express – Interlink (with step by step traceability) - £5.50 – Next working day
normally (if you select this in NI we send royal mail)
A. International Deliveries (estimates)
Royal Mail International Signed for (worldwide) - £9.50 – 3 - 7 working days
Royal Mail timescales are estimates as its postal service. Royal mail will only
give signed for service not step by step tracking.
Items that are lost in post we must wait for Royal Mail grace period before we
can resend. We will replace lost items so buy in confidence. Lost item are very
Q. What does "We may ship a 100% compatible part number for your
A. This means that if you order your part by the part number we may send a
different part number but it will be 100% compatible. We may ship a screen by a
We will do this without contacting you first. We do
this as some parts are not available and also it helps us buy in volume and
pass the saving we make on to you our customers. Manufacturers we ship are
If you need a specific part number please contact us BEFORE purchasing. Rest
assured the part number we send will work perfectly and be of the same quality
as the original.
Q. I am from Europe, have a valid VAT number and need to purchase without VAT.
A. We do not offer this service on Ebay. Please email us on
firstname.lastname@example.org and we will be glad to help.
Q. What is the difference between ordering a screen from LCD Kings and ordering
directly from the manufacturer?
A. There is no difference in quality, except the price you pay with LCD Kings
Q. Can I collect the item?
A. Yes, you can collect the item directly from our warehouse located in
Trafford Park, Manchester.
Q. I am a trader do you offer trade prices?
A. Yes we can offer trade prices for qty purchases. Please email us.
Q. Are the screens difficult to fit?
A.. There is also some good videos online to help for example
Please make sure you remove your battery.
Q. I am not sure if my screen is LED or LCD type screen.
A. The best way is to remove the screen before purchase. The part number will
be on the back of the screen. Search our shop for that part number or email us
and we will be happy to tell you. Use the above link to help you remove it.
Q. How can I pay?
A. We accept PayPal, debit and credit cards. Please call +44 (0)845 459 7165 or
email email@example.com to pay with card. We can send you a payment link if
you prefer to pay online.
Q. Do I receive a VAT invoice with my purchase?
A. We supply a full VAT invoice with every purchase. This will be emailed to
you when the item has been dispatched along with the tracking number.
Q. What will happen if I miss my delivery?
A. Our courier should leave a card with the telephone number of the local
depot, so that you can contact them. Sometimes cards are not left by couriers.
You can check if a delivery attempt has been made with the tracking details we
supply by email.
Q. Do you provide a warranty?
A. We offer 90 days warranty on all purchases. You can upgrade your warranty at
time of purchase to 12 months from £4.99 Please email firstname.lastname@example.org to
Q. Where do you deliver to?
A. We deliver to most locations worldwide.
Q. I can't find the screen that I require in your listings?
A. We cannot list every model so please contact us directly and we should have
it in stock. If on the rare occasion we don't, we will do our best find
it for you.
Q. What happens if the goods are damaged in transit?
A. All of our products are dispatched in brand new, purpose made packaging and
damages are extremely rare. However we will replace any damaged products if the
damaged item is reported to us on delivery (within 24 hrs of receipt). We
cannot except any claims outside of this time frame sorry. PLEASE CHECK YOUR
GOODS ON DELIVERY!!!!
Q. I've heard that there are some problems with Dell screens not working?
A. Dell screens are different to normal panels. DO NOT order your Dell screen
by part number. Even the exact part number will normally not work. Search our
shop for your laptop model and purchase that way. This way we can be sure to
send you a fully compatible Dell screen. If your not sure please email us for
Q. I have ordered the part but no longer need it.
A. You can return the part within 14 days of receipt for refund.
Q. Which post codes is next day not available to?
A. Next day delivery is not available to the
following post codes/areas:-
AB30-35-41-42-52-54, AB36-38-55-56, FK17-21, HS1-8,
IV-, KW0-14, PH15-32-34-48, G83, GY9, HS9, KA28-20-99-33-49-99, Isle Of Man,
KA27, Orkney, KW15-99, ZE-, TR21-25