Please note that our preferred payment method is Paypal Instant Payment (or Echeque)
We can not accept standard paper cheques but we will accept postal orders posted to us.
Please make your payment within 2 days to ensure a speedy dispatch.
Fast Dispatch Service as Standard
We process all paid orders promptly and usually post out more than once a day!
Providing you pay for your order before 4pm, we will try to post sameday by 5.00pm cutoff to ensure your order is in transit with Royal Mail overnight. After 4pm we will post the order out asap during the next morning.
We offer Free Economy 2nd Class as default or an optional 1st Class service in ALL of our haberdashery listings.
Either postal service option can be selected at the checkout page after you 'click to buy'
If you require your order as a matter of urgency, we can send it by Special Delivery (guaranteed next day).. however, it is expensive so please ask for a price before making your purchase.
Orders over £20 value may be sent by recorded delivery and heavier 2nd Class combined orders may be sent via Parcelforce. (over 0.75kg)
2nd class service typically 1 to 4 working days ...the large proportion of our customers do receive their order the next working day... although this depends on Royal Mails' workload at the time..
1st class service usually takes 1-2 working days. Orders placed before 4pm and normally posted the sameday will usually arrive the next working day, but it's NOT guaranteed!.
If you are in a bit of a rush for your item, it is advisable to choose the 1st class option at the checkout for a few extra pence and 'add a note' when making the payment if it's really urgent!
Postal problems are fortunately quite rare, but sometimes they do occur for reasons out of our control. If you feel you have really been waiting too long for your item, please check your original estimated delivery date, to work out whether there is an actual shipping delay or not.
Please contact us if your order has not arrived after 10 days.
International deliveries vary depending on country but please allow 14 days as a standard delivery time.
Orders reported as not being received will be subject to a Royal Mail investigation and they will contact the buyer to confirm the postal non-delivery details.
If you need to contact us with a postal query about your item, please send us a message through eBay and we will respond quickly! Please do not contact our retail shop direct by telephone as it is a seperate part of the business and they will not be able to help you. Thank You!
Any returns must be requested and posted back within 7 days of receipt of item.
If you simply change your mind or no longer want the item then we will accept returns providing the item has not been opened and is in a resellable condition. We will not accept responsibility for any postage costs incurred by you sending the item back to us.
In the case of incorrect, faulty or damaged products, a replacement or refund will be offered. We may request that you post the item back to us, if so, we will check the item and then where appropriate provide a replacement /refund. We will ensure that you are not out of pocket if it is no fault of your own. Please note that if it is clear that the item is damaged through abuse or incorrect application by the customer then we reserve the right to refuse the refund.
By clicking to 'buy it now' you are legally bound to complete this transaction - non payers will potentially receive a non-payment strike from eBay. However, if you make a simple 'wrong click' purchase error and contact us within 24 hrs to request a cancellation of the transaction, we will usually oblige.
SEW FABRIC - We are a family run dressmaking, fabric and haberdashery supplier. Our shop is in Lowestoft High Street , Suffolk.
We aim to provide a fast, efficient and friendly service
Please contact us if you have any queries before hastily leaving neutral or negative feedback. We pride ourselves on our customer service and given the opportunity we can usually resolve any problems to the customers satisfaction. We value your custom and look forward to supplying you!
If you require more information about any items which we have listed on eBay, we are happy to respond with better photos or measurements.
If you need to contact us to enquire about your item or have a general query please send us a message through eBay to ensure it reaches the appropriate staff.
Please do not contact our retail shop direct as our staff can only respond through eBay.