This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
Exchange & Returns - General Guidance
You may need to return a product to us for the following reasons…
1) You are exercising your right of cancellation under distant selling regulations
2) You have mis-ordered the item
3) We have sent you the wrong items
4) You have a claim under the terms of the manufacturers warranty
If it’s brand new and still sealed or unopened in its packaging
For face to face contracts, bring the item back with your invoice receipt within 7 days of purchase and we will issue you with a credit note* or offer you a refund*
If you have purchased by phone or on line you have 7 days from receipt of the item to advise us that you wish to cancel the purchase contract and arrange return of the item to us at your cost.
If you’ve already inspected the item as you could reasonably expect to do in our shop
Return everything unused and complete with original packaging and your invoice receipt within 7 days of purchase and we’ll offer you the following two options:
1) We’ll refund* your purchase cost.
2) We can issue a credit note* to enable purchase of an alternative item
Sorry, but we can’t accept back any products that have been especially ordered in for you or programmed to order like electronic chart cards, or products that have been used, installed or returned with missing parts or instructions etc.
A restocking charge of 20% up to a maximum charge of £150.00 may apply if the returned item is not returned in an acceptable condition given allowance for reasonable inspection and due care whilst in your possesion
Optional delivery costs are not refundable.
We will not issue a refund if the item has not been returned or received by us within a reasonable time
We will not normally consider exchange or return requests after the 7 days remote selling regulations cooling off period has passed
Damaged or faulty goods
If you discover any signs of damage or your item does not work, please do not use the product. Please just contact us immediately
Rights, terms & conditions
The conditions that we outline above are intended to be a practical illustration covering most instances where a return may be considered and should be read in conjunction with the normal consumer rights that you enjoy as a customer.
Please remember that we as a supplier also have rights and expectations of our customers who enter into purchase contracts with us and we look towards forfilling your pre and post sales requirements in a professional, effective and efficient manner
Our full terms and conditions can be found on our website at http://www.prscomms.com/terms
No returns of any type will be accepted without prior authorisation.