After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
We are certain you’ll be stoked with whatever product you buy, but for your piece of mind you can cancel your order within 7 working days of receipt for a full refund or exchange:
* The customer then has a further 7 working days to send the goods back to us.
* Customers are liable to pay the full postage costs to send any goods back, unless the product received initially is faulty or the product(s) incorrectly sent by Sid's Surf Shack:
* In these circumstances Sid's Surf Shack will pay for the postage.
* To return goods, please contact Sid's Surf Shack Returns by e-mail on firstname.lastname@example.org or by phone on 0191 232 8028. Please state your invoice or order number, and the full description of the goods returned and we will issue you with a returns number.
* All goods returned must have a valid returns number and this must be displayed clearly on the package returned or they cannot be accepted.
* Goods returned must be in their original condition, with any tags still attached and original packaging and be re-saleable.
* We cannot accept goods for refund or exchange that have been returned unsealed such as CD’s, magazines and DVD’s or perishable products. If unsure please contact us via e-mail at email@example.com or by phone on 0191 232 8028.
* We recommend that goods returned are sent via a secure postage method where they can be traceable and ones that require a signature on delivery.
* Sid's Surf Shack is not responsible for goods that do not have proof of posting and any lost goods will be the responsibility of the customer.
* Once goods received, we will within 24hrs process your refund or exchange, whatever requested.
Goods should be returned to:
Sid's Surf Shack
59 Lime Street
Newcastle Upon Tyne
Tyne and Wear
If you are unsure of any of the above information, give us a call on 0191 232 8028 or send us an e-mail to: firstname.lastname@example.org