This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
We are an ethical business with a no quibble returns policy, fully committed to your animal's welfare and dedicated to providing you with FIVE STAR customer service.
We aim to provide you with the best solution to your animal's comfort. Please be aware that if you are trying items on your animals for size, we all have a responsibility to ensure that contagious diseases do not get transmitted. If you are unsure of sizing, please try and confirm correct sizing before you order, especially if you are an International purchaser.
Unfortunately we cannot cover return postage costs unless there has been an error on our part. You are strongly advised to insure the item before returning it to us as we can only be responsible for the item after we have safely received it. To avoid delays in refunding, please enclose a note letting us know who you are and what you need us to do when we receive your returned item.
Thank you for your cooperation and understanding. We make every effort to make your buying experience with us the best it can be.