Thanks for visiting our FAQ’s! We have tried to provide you with as much information as we can about our products but if you have any other questions not listed here, please email us at firstname.lastname@example.org and a member of our friendly customer services team will be happy to help.
We aim to answer all queries within 24hrs, between Monday and Friday, from 8.30am to 5.00pm excluding public holidays. If you email us outside these times, please be patient, we will respond the next working day.
Please note: Some email accounts will 'Junk' emails that are sent from addresses that are not recognised, so make sure you add email@example.com to your address list so that we can get in touch.
1. How many items can I order?
We allow up to 10 items to be ordered per customer per 10 days. In special cases we will allow customers to purchase more than 10 items but this is purely at our sole discretion. Should you encounter any problems, or if you wish to order more than 10 items, please email us at firstname.lastname@example.org.
2. Do you have the item in a different size?
We list all the products that we have in stock so please see our eBay Shop for products, sizes and prices as this will show the most up to date information.
3. Can I make a bid for an item?
No, all items are ‘Buy it Now’ priced and offers will not be accepted. All our prices are the very lowest we can offer.
4. Can I change my order?
Sorry no. Once you have submitted your order we are unable to amend it. Please email us at email@example.com immediately and we will do our best to cancel the order before it gets dispatched.
5. Can I change my delivery address?
Sorry no. Please ensure your address is correct prior to placing an order. We will not ship to alternate addresses and any requests for change of address will not be fulfilled.
6. How do I pay?
We only accept payment via PayPal, which is the quickest, easiest and most secure way to pay. If you are unsure how to use PayPal or are having problems with your account, you may contact PayPal’s Customer Support Line on 0870 730 7191.
7. 7. How much does delivery cost?
Shipping is free for all UK orders. The cost of delivery to the EU is £4.95 per item.
8. How long will it take to receive my order?
All orders will be dispatched within 24 hours of receipt of payment (excluding weekends). Please note that orders placed on a Friday, Saturday or Sunday will be dispatched the next working day. For UK orders delivery is estimated between 3-5 working days and EU orders can take up to 2 weeks. Please note: Royal Mail only class the item as lost 15 working days after dispatch. At this time we can either send a replacement or issue a refund. Unfortunately we are unable to investigate an order until this time has lapsed.
9. Where do you deliver?
WWe deliver to the UK and to EU destinations only.
10. How will my order be delivered?
Deliveries are made by Royal Mail. EU deliveries are dispatched by Royal Mail and passed over to the equivalent postal services in designated countries.
11. Can I track my order?
Sorry no, customers cannot track orders themselves. If you have chosen next day delivery, please email us at firstname.lastname@example.org and we will be happy to track the order for you.
12. What if I’m not at home when you deliver?
If you are not available to accept delivery, the postal service will leave a card to advise that delivery has been attempted. To re-arrange delivery, please follow the instructions on the card. Your order will be held at the local sorting office for 18 days, if the item is not collected or arranged for redelivery the items will be returned to us and we will make a full refund excluding the postal costs. Please note we do not re send items once they have been returned to us.
13. Do you off discounts / lower prices?
Sorry no, we do not offer discounts of any kind. All our prices are the very lowest that we can offer. We will not consider accepting any lower offers, even for bulk buys.
14. Do you sell Gift Sets?
Yes. We have an extensive range of fragrance and cosmetic Gift Sets available. Please see our eBay shop for Gift Set listings.
15. Are your products genuine?
All our products are 100% genuine and have never been used. Some of our products may have their original packaging removed due to damage. In these cases either the packaging (box) will be removed or just the cellophane will be removed. This is one of the reasons that we consider the products damaged and why they are at such a great price. All the products are supplied as pictured and you can rest assured that the products are the same as you would find on the high street but with defective packaging and a lot cheaper!
16. Are all your products sealed in cellophane?
No. Certain brands come without cellophane as the manufacturer believes the packaging is better without, for example, Hugo Boss and CK1. Also should the box be badly damaged, the cellophane may have become unglued and so we may remove the cellophane seal.
17. Do your prices include VAT?
Yes. All the products that are listed include VAT.
18. My country is not listed in the shipping options, what do I do?
Unfortunately we can only ship to the UK and the EU. We currently do not have the facilities to ship to other international countries.
19. How will I know how badly damaged the packaging is?
Every product will have varying degrees of damaged packaging. In most cases the damage will be squashed, scratched, creased or stained boxes. The picture will show the type of damage the product has, however it will not always be clear in the image and there will be varying degrees to the damage. Where the packaging has been extensively damaged we may remove the box in order to ship the product safely.
20. The product I ordered has arrived faulty / damaged, what should I do?
Please email us at email@example.com to let us know that you received a damaged order. The faulty / damaged item will either need to be photographed for evidence or it may need to be returned to us to claim either a replacement or a refund. Please note that we do not accept returns due to damaged packaging. If you wish to return an item please contact us at firstname.lastname@example.org to obtain a freepost returns label (UK orders only). Don’t forget to include your sales invoice so that we know who the parcel is from!