eBay item number:
Seller assumes all responsibility for this listing.
teertS erihsehC a46
Business seller information
The Shock Group Limited
64a Cheshire Street
Company registration number:
I provide invoices with VAT separately displayed.
Return policy details
We go out of our way to ensure the total satisfaction our customers. If you are not completely satisfied with your purchase, simply return the item or items to us in their original, unworn condition within 14 days of receipt. We will issue a refund within 7 days. If you should receive a faulty or damaged item, please notify us within 7 days. We will not process claims for goods received as faulty after this period of time.
To arrange a return, or if the item you received is faulty or is not what you originally ordered, please email email@example.com quoting your order number, your name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return. The item is your responsibility until it reaches us. We are not responsible for returns that are lost in transit.
For faulty items only, we will provide a free returns label for items posted in the UK. Unfortunately, if you choose to use an expedited service we will not reimburse you for any additional costs.
If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt). All products to be returned must be carefully repackaged in their original packing and be in an unused condition. We will not refund goods that have been used, altered, do not have their original packaging or show obvious signs of abuse. Goods that show obvious signs of use or abuse will be returned to the buyer. In the interests of fraud prevention your refund will be issued by the same method that you used to pay within 7 days of us receiving the item.
Our Returns Address for all items posted by Royal Mail/Airmail is:
64a Cheshire Street
For UK and International Customers who would like to return their items using a Courier service please contact us at firstname.lastname@example.org BEFORE returning your item.