Dunlop dunlop lace tennis shoe in white and sky brand new, boxed

Our company has been trading on the internet for over eleven years and iSafo was launched on the 31st August 2011, and is based in the heart of the Cotswolds. iSafo is focussed on selling quality branded clothing at affordable prices. We pride ourselves on fast despatch, competitive prices, and expert customer service.

All of our items are 100% Authentic & Genuine.

We guarantee to send you a replacement or a refund if your purchase does not arrive within 14 working days from dispatch

We can currently only accept payment through Ebay & Paypal.

We will always be happy to reduce postage costs on multiple purchases.

If you make multiple purchases please request an invoice before making payment and before going through the eBay checkout. We cannot combine items or reduce postage once they have been paid for.

Please notify us if there is going to be a delay in payment.

We ship to UK, Europe, Turkey, Israel, Australia, New Zealand, Canada and the USA. We do not ship to other destinations unless otherwise stated in the listing.

Where Customs Labels are required we will show actual values. We cannot show the item as a gift, as second hand or at a lower price.

If you need to change the delivery name/address please add the details in the message field with your paypal payment. We pride ourselves on fast despatch and if the address is incorrect we cannot take responsibility for the item.

All orders are sent by standard inland mail or Air Mail unless they exceed £40.00, They will then be sent via Royal Mail Tracked.

Goods are packed and dispatched by our warehouse staff in either a padded envelope or a box as appropriate. The package will contain a dispatch note without prices. We cannot include other items or add notes to the outside of the package.

If you are unhappy with an item we will be happy to exchange it or you may return for a refund. However we cannot  accept returns on any underwear which has been opened due to hygiene reasons. Also any clothing or footwear which show signs of wear cannot be returned.

Your purchases are guaranteed with us. If your item has not arrived within 14 days (UK purchasers) of dispatch we will either send you a replacement or refund your purchase. European Buyers - we will re-send or replace if not received after 21 days of dispatch (except Italy which is 28 days). International Buyers:   we will re-send or replace if not received after 6 weeks of dispatch. We cannot do anything before these timescales as the Royal Mail will not concede that the item is lost until then and we cannot make a claim against them until then.  The above is conditional on the buyer supplying a correct delivery address.

If you have not received your item and 14 days have not passed since dispatch, please be patient and wait for the time to elapse.   If 14 days have passed and still no delivery please contact us via the eBay messaging system. If the item you have ordered is larger than a standard letterbox we would advise you check with your local sorting office (and neighbours) even if you have not received a card from your postman.

We will not knowingly dispatch a damaged item, but cases and contents can occasionally receive damage in transit. If this happens please contact us and we will arrange for the item to be returned and a replacement sent out to you (or a refund).

Our Returns address is:

Returns DEPT
5/6 Carterton Industrial Estate
Black Bourton Road
Carterton
Oxfordshire
OX18 3EZ

Please include the despatch note, and the following:

1. Your ebay item number.
2. Delivery address and postcode.
3. Reason for return.
4. What you would like in return.
5. The Order reference number

We work Monday to Friday 9:00 am to 5:00 pm and will endeavour to reply to all e-mails/messages received. Please note that we cannot reply to e-mails received in the evening or at weekends until the next working day.

We value our feedback rating. If you have a problem with any item, please contact us first before leaving negative feedback. In our experience, just about anything can be resolved to the satisfaction of both parties.