This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
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Return policy details
100% Satisfaction Money Back Guarantee
If you are not totally satisfied with your purchase from Garden Supply Direct Ltd or the service we provide we offer a no quibble money back guarantee. Please email us and ask for returns information within 7 days of delivery of your purchase for a full refund of the purchase price of your item (providing the item is unopened and "as new").
Goods Refund & Returns
Please inspect your goods upon receipt, if they are damaged and require a signature by the courier please sign for them as damaged and contact us immediately. Shortages or damages must be notified to us within 3 days of receipt of your order.
Every plant & bulb we supply is covered by a replacement or refund guarantee, however certain conditions will apply. Firstly, any plant or bulb which is received damaged or in poor health must be reported to ourselves immediately upon receipt (no later than 3 days), we cannot be responsible for the bulb/plants aftercare. If you are unsure of a plant/bulbs appearance or condition please report this prior to planting , do not try to nurture the plant/bulb to full health. Should you inform us several weeks later it will be too late to offer any replacement. If in any doubt please contact us immediately for correct help and if necessary replacement or refund.
Goods Covered by a Manufacturers Warranty
We will refund/replace faulty goods up to 28 days after the date of delivery. After this, faulty goods will be covered by the manufacturers warranty if applicable.