This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
For the most speedy repsonse please message us through Ebay messaging and our Ebay team can attend to your enquiry, if telephoning you will reach our shop staff who will take a message to pass on to the Ebay team as the shop staff will not be able to help directly with your Ebay enquiry, thank you
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
As stipulated by EU Health and Safety legislaton we are not able accept returns for edible items unless they are damaged or incorrect.
We accept returns of non edible items if returned within 14 days in an unused, re-saleable state with packaging in tact. For all returns a returns authorisation number must be obtained before returning the goods and you will be advised as to which shipping method to use. Returns without a returns authoristion number will result in delayed refunds and in some cases rejected returns. Returns authorisation numbers should be requested via Ebay messaging. In some cases we will issue a prepaid returns bag. The use of a more epensive retuns method than that authorised eg. if we authorise return via standard 2nd class and return is made via 1st class only 2nd class postage price will be refunded. For all returns, a free proof of posting certificate should be obtained from your post ofice.
Distance selling regulations allow buyers to cancel an order within 7 days, however because we dispatch within 24 hours, cancellation of an order already shipped will require the buyer to return the item before a goods refund can be made.
All packages should be checked immediately upon receipt and any damages, incorrect or missing items notified to us via Ebay messaging within 7 days of receipt.