This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
In the unlikely event your item is received broken or damaged, please make contact with us immediately upon receipt via our email address firstname.lastname@example.org explaining the problem. Please keep all packaging as the breakage may be the result of bad handling by the post office. We will advise you how to return the item and we will arrange for a replacement to be sent. We will bear the postage costs of the return and replacement. Failure to contact us immediately may result in our not accepting a damaged or broken claim.
Cancellation of order.
Under UK Distance Selling Regulations an EU resident has the right to change their mind and cancel an order at any time within 7 days of receiving the item without having to give a reason. If you want to cancel an order you must contact us by email at email@example.com advising that you wish to exercise this right and you must return the item to us in its original condition with all packaging intact at your expense. When we receive the item from you we will refund the purchase price provided that it is in a resaleable condition. In the event that we would not be able to resell due to the condition in which it was returned we reserve the right to refund only part of the purchase price.
For non-EU purchasers returns are at our discretion. If you wish to cancel an order and return an item please email us and explain why. If we accept a return, you are responsible for the postage costs of the return and it is at your risk.