After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Black Country Metalworks Returns Policy - Returns Form & Returns Number
ALL Returns must be made with a completed returns form. These can be downloaded from the bottom of this page. You must email email@example.com and request a returns number (RMA), quoting your Name and Address, Delivery Note Number and goods you wish to return, so that we know what to expect from your return. You agree that if you send a return to us without a returns form and returns number you will pay a £20 administration fee to cover the extra work involved in processing your return.
Faulty Goods - Returns Policy
We will refund the cost of the goods and the delivery charge, please carefully re-pack the goods and send back to us. All returns are inspected and tested and if the item proves not to be faulty when tested then only the product value will be refunded. You will be charged the actual cost of the delivery.
Large pallet deliveries, please be aware that the costs will be considerably higher than you are charged for delivery.
Checking Goods for Damage and Notifying Black Country Metalworks
For small item deliveries that arrive with carriers you agree to open all boxes and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 14 days of the delivery. If we are not notified of damage within 14 days we are unable to claim from either the manufacturer or the carrier. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 14 days.
For bulky deliveries that arrive on pallets you agree to check the goods for damage before signing the delivery drivers, (GDN) Delivery Note. If you sign for the goods, even if you write the words "Unchecked" or similar on the delivery note, then you are accepting that the goods arrived in good condition and later claims for damages will not be considered. If the driver refuses to wait while you check the goods then you must refuse to accept the delivery and email firstname.lastname@example.org with the details as soon as possible. If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You agree to indemnify us in full for any losses we suffer as a result of you or your agent accepting goods and signing a delivery note without thoroughly checking the goods for damage.
Changed Your Mind? - Returns Policy
If you change your mind about the product you purchased when you receive it you can return it at any time within 14 days for a full refund of the product cost.
It is your responsibility to ensure that returned goods reach us in good condition. They should be well packed and sent to:
Black Country Metalworks Ltd
For large pallet deliveries please be aware that the costs to send them back will be considerably higher than you are charged for delivery. We suggest that you take out carrier insurance because if the goods do not arrive in re-saleable condition no refund will be made.