Alternative Tools available
Please click here to visit our Car Diagnostic Fault Finding Shop.
We also stock handheld units (not for use with a PC).
A Word About Us
We have worked within the UK and European Car Diagnostics market since 2001 and have built up a wealth of experience and product knowledge. We sell mainly through our website, but have opened an ebay shop to help generate interest in this relatively new field and market our products to a wider audience.
All information here is the result of our experience and not just copied from someone elses site.
We are honest in our approach to stating what our tools can do and which cars they will work with. Please email if you have any queries.
Products are shipped from the UK, so NO import duties or taxes when items are delivered.
We ship orders within one working day of receiving cleared Paypal payments (Paypal eCheques tend to take one to two weeks to clear).
Orders received before 2.00 p.m. will usually be shipped same working day (Monday to Friday).
This product will be shipped either by Royal Mail 1st Class 'Signed-For', FedEx 'Next Day' or by Royal Mail 'Special Delivery' depending on the option you select.
FedEx and Special Delivery are both next working day delivery services to most of the UK (please see the Royal Mail website for more information on Special Delivery). The longest delivery time is three working days for postcode areas KW16-17 and PH42-44.
Payments must be made by Paypal. Product shipped on clearance of funds. PayPal e-Cheques can take up to 2 weeks to clear.
Payments must be made within 10 days of close of auction. Failure to do so, will result in the buyer being reported to ebay, no feedback being left, and the item being re-listed.
We are a UK Limited Company and provide a VAT receipt for the product.
If you have a problem with your item, please email... the products are rarely faulty and many issues can be resolved quickly and easily.
If you wish to return an item, please contact us by email first.
If we have stated that this tool will work with your car, either on the ebay auction page or via email contact, then we will accept the item returned for a full refund less £30.59 for the EngineCheck software within 7 days of receipt. Unfortunately we cannot provide a refund for the Software.
Unwanted goods can be returned within 7 days of receipt provided that they are returned 'as new' (i.e. unopened and undamaged). The customer must pay for safe carriage of the item back to us (i.e. a 'signed for' or trackable postage method).
We cannot provide a refund for the EngineCheck software (£30.59).
We cannot refund our postage and packaging costs on returned items, even on 'Free P&P' items.(i.e. the actual amount we are charged by the shipping companies to despatch your order to you).
Any product returned to us must be returned with all associated items originally sent as part of the product and in the same packaging, unless otherwise agreed with Gendan Ltd.