How much does delivery cost?
Shipping is calculated based on the packaged mass of the items as
charged by Royal Mail and are generally sent via small packet rate recorded
delivery on items over £10
Where do you deliver?
We Offer worldwide postage.
prices include EU taxes as applicable. Carriage rates to outside the EU are
offset by the EU VAT element and are ex local taxes at destination.
Do you deliver to BFPO addresses (British Forces Postal Office)?
Our normal system does not include delivery service to BFPO
addresses but you can request this service by e-mail and we will try to oblige.
How will my order be delivered?
Deliveries are made by Royal Mail.
When will my order be delivered?
Deliveries are made Monday to Saturday, excluding public holidays ( UK Only ).
If your order does not arrive after 5 working days( UK Only ) , please
Contact us and we will track the order for you. Please note that
Worldwide deliveries can
take up to 3 weeks to get to you, We will dispatch your item within 3
Days of cleared payment but we can not control the time it takes for a
parcel to reach you.
Can I track my order?
Once your order has been dispatched, you will receive an email
which contains a tracking number from our courier.
The product I ordered has arrived faulty / damaged, what should I
Please email us and explain that you received your product
I have received the wrong product, what should I do?
Please email us and explain that you received an incorrect item.
Your PayPal account will be refunded in full upon arrival back at our
warehouse, should we not be able to supply a replacement.
What is your refund policy?
Should you wish to return a non-faulty item; all items can be
returned to us by post within 14 days of receiving your order for a refund to
your PayPal account. The item must be in a saleable condition and in the
original packaging with all labels and tags still attached. Please allow up to
5 working days from receipt of your product to receive your refund. If you have
not heard from us within this time please contact us as you may need to claim a
refund through Royal Mail if your parcel has been lost in the post. Should a
direct replacement not be available, we will refund the value of the item to
your paypal account. We are able to offer exchanges. A refund can be given on
the product if it is returned within the specified time limit, however postage
and package is non-refundable. Payment for postage is the responsibility of the
customer. When returning parcels to us please make sure you keep all receipts
confirming the postage of your order until you receive email confirmation of
your refund from us. It is also recommend that you insure the parcel for the
value of the items you are returning. The parcel is your responsibility until
it reaches us, therefore, any parcels not received at our warehouse will not be
refunded. Your UK statutory rights are not
affected by our returns policy.
How do I return an item?
Should you need to return an item for whatever reason, please
contact us via e-mail and send the item to the return address provided on your
When will I receive my refund?
We aim to process all refunds to your PayPal account as soon as
the goods are received back into our warehouse.
In the very rare event that we are unable to supply an item you
have paid for, we will contact you by email to cancel the order and provide a
full refund via PayPal.