How to contact East Coast LeisureFor admin enquiries - please phone
For admin enquiries - please email
To contact us by Fax - please fax on
Head Office Address
East Coast Leisure, 27 Yardley Business Park, Luckyn Lane, Basildon, Essex, SS14 3GL
Customer Support - 14 Day Money Back Guarantee
If for any reason the goods are faulty, damaged or incorrectly supplied by ourselves, providing they are returned within 14 days in their original condition and in the original packaging with all labels and tags, they will be replaced FOC or your money refunded (delivery charges excluded).
Please note we do not pay for Recorded or Courier return postage only standard post, if you wish to send an item back by Recorded or courier then you will need to pay the extra costs.
Returns must be accompanied by a covering letter and a copy of the sales invoice.
Any horse rugs returned with hair on them will not be refunded and will be subject to a further delivery cost to be resent out.
Horse rugs that have been worn and any clips that get damaged will not be replaced due to no one being able to control what a horse does whilst in a stable or field.
Riding hats can not be returned once purchased.
Goods Ordered in Error
If for any reason the goods are ordered in error or do not fulfil your requirements, providing they are returned in their original condition and in the original packaging within 14 days, they will be replaced FOC or your money refunded (delivery charges excluded).
All returns must be accompanied by a covering letter and a copy of the sales invoice
Return of Goods with FREE POSTAGE
Any item returned for a refund that has been sent with FREE POSTAGE will have the postage amount deducted from the REFUND money
East Coast Leisure, 27 Yardley Business Park, Luckyn lane, Basildon, Essex, SS14 3GL
Terms And Conditions
The terms & conditions listed below do not affect your statutory rights as a consumer.
Contract Void for Mistake:
Whilst we do our very best to ensure that all information on this Ebay site is accurate, just occasionally mistakes may occur.
If we discover an error in the description of a product you will be contacted and given the opportunity to continue with your order or cancel.
If we discover an error in the price, you will be contacted and advised that we will be instigating a full refund. If you are happy with the revised price we will ask that you resubmit your Ebay order.
All descriptions regarding size, colour and construction are given as a guide. Every effort is made to maintain accuracy but slight variations may occur. Images are provided for illustration purposes only and where indicated, may show one aspect of a product but not but not another, i.e. style but not colour.
Providing goods are in stock, we will endeavour to dispatch all orders within 24 hours of receiving your order for Next Day delivery. All orders sent via Royal Mail or courier.
You may cancel your order at any time before dispatch. In the event of a cancellation, a full refund will be made.
No information supplied to East Coast Leisure will be passed on to any third party for marketing purposes.
All prices on this site are in UK pounds and are inclusive of VAT at 20% (children's clothing excluded)
Payment is accepted from the following by calling
Cheque subject to clearance
Switch / UK Maestro
Visa Debit / Delta