You have up to 7 days to confirm in writing, fax or post that you do not want the product in order to qualify a full refund. Any postage costs incurred by you when returning the item are non-refundable.
Should you wish to exchange your item outside of this 7-day period you may do so provided the item has not been worn, damaged or removed from any outer packaging it may have been shipped in, and is in a resell able condition. Although this is true for the majority of products available from our site, we are unable to accept exchanges on items including underwear and lingerie once they have left our care for hygiene reasons. If you return your item to us for an exchange and it is found not to be in a suitable condition to qualify, the item will be returned to you at your expense.
Should you wish to return your item please inform our customer services team, either by email to firstname.lastname@example.org or by telephone on 020 7263 7723, providing your order reference and contact details to allow us to deal with your return as quickly as possible.
Please ensure all returned items are sent to the follow address:
FAO Returns Department
Born On The Streets Ltd.
3-4 Wells Terrace
London N4 3JU
If you have any further questions please check out our FAQ section.