We accept PayPal, credit & debit cards, with payment due within 3 days of purchase.
Visa, MasterCard & Discover are accepted through our Call Center, 740-671-9581, from 9 a.m. to 9 p.m. Eastern Time 7 days a week. Takes about 3 minutes! We offer end-to-end encryption and no information is ever shared, providing you with the security and peace of mind you expect and deserve.
(Customer Service Representatives are available at the above number to answer policy and product questions from 10 a.m. to 6 p.m. Eastern Time Mon-Fri, and from noon to 6 p.m. Saturdays.)
Use PayPal's Bill Me Later on purchases over $99, and and take 6 months to pay, interest free!
Most items ship UPS or FedEx Ground directly from their manufacturers, which have handling times of 3-5 business days. Transit times will vary depending on where you live, with those times generally ranging from 1-7 days. If we could get your purchase to you even a minute faster we'd be all over it!!
Some shippers will not deliver to PO boxes. If you have a PO box as your delivery address, please contact us prior to purchase to make sure we can deliver to you.
Free shipping, when offered, is available only to the 48 Continental United States.
If you live in Alaska or Hawaii, please contact us with your full address prior to purchase to find out if shipping is available to you, and if it is, what the cost would be.
We apologize for any inconvenience, but any purchase ineligible for delivery for any of the above reasons will be cancelled and refunded.
Under some circumstances, international shipping may be available through eBay's Global Shipping Program. Please check the drop-down box under the "Shipping and payments" tab above to see if eBay will ship to your country, and how much eBay charges.
In cases where international shipping can be arranged, buyers are responsible for any import charges, duties or taxes imposed. Please understand that eBay sets the international shipping charges ~ we have no control over any aspect of international shipping.
A few pieces may be eligible for international shipping directly from the manufacturer, but the costs generally are extremely high. If you're still interested, please contact us with your country, region and postal code for details.
First things first: Nothing, absolutely nothing, is more important to us than your satisfaction with your purchase. We want to make sure there's a smile on your face when you open your package, and we'll do whatever we can to ensure that!
Regrettably, sometimes problems arise that are beyond our control. And sometimes, because we're human, even we make mistakes. If either happens, please try to be kind & patient with us and we will take care of it for you as quickly as we possibly can. We will never ignore your concerns.
We apologize for any inconvenience, but we are not able to accept Buyer's Remorse returns. That said, we will work on a case-by-case basis whenever possible.
Please keep in mind that colors will vary slightly on different computer monitors. If you have any questions about color, please ask us.
Unless it was delivered damaged, this item is subject to a 15% restocking fee if returned, and the buyer is responsible for return shipping.
To receive the proper credit, the item must be returned in its original box. Everything that was in the box upon receipt, including packing materials, must be in the box when it's returned. Anything missing, or any damage caused by improper packing, will be deducted from any refund.
We will strive to do everything possible to earn positive feedback from you, and will always work with you to achieve that.
Please keep in mind that leaving a neutral or negative feedback without contacting us will not solve the problem. If we don't know you have an issue, we can't fix it.
Please contact us immediately if you have any problem with your purchase, before leaving feedback. If you still believe we deserve a low feedback, that's fine. But please, please give us a chance.
Remember, too, that feedback is designed for you to grade us ~ Not the shipper, not the manufacturer, and not eBay in general. Just us, whether we kept our promises to you, and whether we handled any problems to your satisfaction. Our reputation is built on feedback, and we'd greatly appreciate it if you could give us a chance.
If you have a problem, please contact us immediately.
Her Country Cottage is a family-owned business in Ohio established in 2006 after tragedy and the ensuing challenges, including homelessness & PT to learn to walk again, led me to truly understand how much "Everyone deserves a soft place to fall."
My mission is to bring you premium, heirloom-quality home furnishings at the most reasonable prices possible. If you're looking for an item you can't find in the store, please let me know and I'll do whatever I can to help you find it, even if it means sending you to another store.
If you have a problem, please email us immediately at the "Ask a Question" link near the very bottom of this page. If you don't feel you've received a timely response, you are welcome to call Susan, the owner, at 740-671-9581. (Please keep the clock in mind ~ Her Country Cottage is in the Eastern Time Zone.)