Absolute Music Returns Policy Here is an outline of our returns policy. If you do wish to return a product, please contact us on 01202 597180 (option 3). Many thanks. UK Customers Unwanted Items Items can be returned for a full refund within 7 days receipt of goods provided they are returned in the original packaging, are complete and in 'as new' condition. Please call us on 01202 597180 option 3 we know to expect the item back. Please make sure that you use an insured delivery service as we cannot accept responsibility for items that are lost or damaged on the way back to us. Alternatively, we can arrange collection with our courier, although this service is chargeable. Exceptions We regret that we cannot accept cancellations of contracts for the purchase of software products or hardware that includes software as part of the package, video or audio content in the form of CD's or DVD's where the item has been unsealed or bespoke items such as build-to-order flightcases. Otherwise, we can accept returns of complete product, which is unused and in 'as new' condition. Faulty Items If you are unlucky enough to have an item go faulty, please call 01202 597180 (option 3) and speak to our returns department. • Faulty Items within 30 days: Should you be unfortunate enough to receive a faulty item or the products goes wrong within 30 days, we will be happy to arrange to have this item collected at our expense and either repaired, exchanged or refunded. • Faulty Items outside 30 days Should your purchase develop a fault over 30 days from date of receipt we will be happy to help facilitate any warranty repairs necessary. Should you wish us to arrange collection via one of our couriers this can be organised and billed to you at cost price. Non-UK Customers Please also note that all items are supplied as UK-ready. We cannot be responsible for use of items outside the UK or any damage that may occur as a result if this. If in doubt, please check that it will work with your country's supplied voltage before purchase. You may also need a power plug convertor. Unwanted Items • Items can be returned for a full refund within 30 days receipt of goods provided they are returned in the original packaging, are complete and in 'as new' condition. Please call us on +44 1202 597180 option 3 to arrange this so we know to expect the item back. Please make sure that you use an insured delivery service as we cannot accept responsibility for items that are lost or damaged on the way back to us. Alternatively, we can arrange collection with our courier, although this service is chargeable. Exceptions We regret that we cannot accept cancellations of contracts for the purchase of software products or hardware that includes software as part of the package, video or audio content in the form of CD's or DVD's where the item has been unsealed or bespoke items such as build-to-order flightcases. Otherwise, we can accept returns of complete product, which is unused and in 'as new' condition. Faulty Items • Faulty Items within 30 days: Should you be unfortunate enough to receive a faulty item or the products goes wrong within 30 days, we will be happy to arrange to have this item collected at our expense and either repaired, exchanged or refunded. • Faulty Items outside 30 days Should your purchase develop a fault over 30 days from date of receipt we will be happy to help facilitate any warranty repairs necessary. Should you wish us to arrange collection via one of our couriers this can be organised and billed to you at cost price. To arrange the return of an item please call us on 01202 597180 (option 3). Please note that our technical support lines are open: Monday-Friday 9.30am-5.30pm Returns Department Address: Absolute Music Solutions. Unit 5 Knighton Heath Industrial Estate 855 Ringwood Road. Bournemouth BH11 8NE Tel: 01202 597180 (option 3)