When will my order be sent?
Orders received before 3.00 pm are dispatched same day. Orders received after this time will be dispatched next day. We are unable to dispatch orders over the weekends or Bank Holidays and we are not to be held responsible for delays in carriage beyond our control.
How will my order be sent?
We use Royal Mail & DPD couriers to ship most of our orders within the UK, depending on the weight and size of your Item. Heavy or oversized items may be sent via alternative couriers.
Our default Royal Mail delivery is Royal Mail 2nd class. Normally orders will be with you within 2/3 working days. Royal Mail 1st class delivery option is also available on checkout.
All items are quality checked prior to dispatch, but should you have any problems with your item, please contact us directly for full refund or replacement.
As a family run business with over 50 years DIY retailing experience, our success and reputation has been and continues to be built on the quality of our products, the knowledge of our team and the high levels of customer service provided by everyone here at Westhalls.
Do we know what we are doing? Not that you can see from our feedback on this eBay account, but we are not new to eBay. Our sister company dennings.diy has been trading on eBay for many years, with feedback approaching 120,000 and a rating of 99.9%, you can judge our levels of customer service for yourselves.
Our number listings are growing every day, so even if you do not find the exact item you are looking for today, please remember the name Westhalls the next time you are searching the internet.
We accept payment by Paypal and most credit and debit cards over the phone. You do not need a Paypal account to use your credit card through Paypal.
Please note that we no longer accept cheques or postal orders.
Faulty Items - On occasion, as with any retailing business, an item may appear to be faulty. In this event, you should return the item to us to be tested. Should the item prove to be faulty, we will replace or refund the item as appropriate. Items that prove not to be faulty will be returned you. You will be kept informed throughout this process. To ensure that items being returned reach us safely, please send them via recorded mail.
We only accept returns authorized by staff at Westhalls DIY. Any returns sent back without prior notification will not be accepted and returned to sender. Please mark the returned items for the attention of Customer Services, Westhalls, 1181 Bristol Road South, Northfield, Birmingham B31 2SL. Please list the a short description of the reason for return.
Disclaimer ? Westhalls DIY will not be responsible for any items being returned to us that are not received or that are not returned in the correct manner. We are not responsible for any losses in the mail while returning returned items. Any returned items that show signs of abuse or intentional damage will be refused and retuned at the senders own cost.
Product Information - All product information relating to products we sell through our websites is provided by the manufactures
Terms and Conditions
Westhalls DIY recommends that you print out and keep a copy of these terms and conditions for future reference.
These terms and conditions apply to all transactions on this listing, store and or website. Please read them carefully. They do not affect your statutory rights.
This site is owned and operated by Westhalls DIY (Westhalls DIY, we or us or our). If you have any questions or comments with regard to these terms and conditions please contact us by either email: firstname.lastname@example.org or phone: 0121 4751782 (Monday-Friday, 09:00 to 17:00.)
These terms and conditions apply to the use of this listing, store and or website and by accessing this listing, store and or website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not should not complete your purchase from this listing, store and or website.
The contract between us
Any contract for purchases made through this listing, store and or website will be with Westhalls DIY. Westhalls DIY must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Payment is not taken until the point of dispatch of the goods to you from our distribution centre.
Once payment has been received Westhalls DIY will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Westhalls DIY?s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
Westhalls DIY is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on this listing, store and or website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non?exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Additional terms and conditions may apply for prize competitions, online bidding, pre?release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the Westhalls DIY listing, store and or website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.
Westhalls DIY own the copyright, trademarks and other intellectual property rights in all material and content on this listing, store and or website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non?commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
While we will use reasonable endeavors to verify the accuracy of any information we place on the Westhalls DIY listings, store and or website, we make no warranties, whether express or implied in relation to its accuracy.
We make no warranty that the Westhalls DIY listings, store and or website will meet your requirements or will be uninterrupted, timely or error?free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Westhalls DIY listing, store and or website.
Westhalls DIY accepts payment by Visa, MasterCard, Switch, Maestro, Delta and Paypal. All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion.
Upon receiving your order Westhalls DIY carries out a standard pre-authorization check on your payment card to ensure there are sufficient funds in order to fulfill the transaction. No payment is debited from your card during this pre-authorization check. Your card will only be charged upon dispatch of the items in your order. Your card will not be debited for items in your order which have not been dispatched, apart from magazine subscriptions, which, due to their nature are invoiced before the magazine is dispatched.
Availability of goods you order
If Westhalls DIY has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Westhalls DIY from your credit card will be re-credited to your account and Westhalls DIY will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Westhalls DIY will not be obliged to offer any additional compensation for disappointment suffered.
Please note: we endeavor to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our listings, store and or website as quickly as we can to minimize disappointment. The process of updating when goods have sold out at promotional price can take a few hours to update.
Changes to this agreement
Westhalls DIY reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.