This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
Details about F/S GREEN 2010 ULTIMA 260 PLUS DL CARAVAN PORCH AWNING INCLUDES UPRIGHTS & PADS
All returns must be accompanied with your original sales invoice and clearly labelled.
Goods returned without supporting documentation will not be considered and maybe refused. Carriage charges will not be refunded unless the item(s) is found to be faulty or have a manufacturing defect. We do not refund on customers incurred expenses.
Return of goods which are not damaged or defective:
a) Distance Selling regulations allow for a cooling off period of 7 days from receipt of goods covered under the legislation. Customers may return specified goods without reason within this period for a refund. This excludes goods made to the consumer's specifications. It does not apply to goods intended for everyday consumption. Goods returned must be complete, unopened and in their original packaging in a resalable ‘new’ condition. If the goods are not in a re-saleable condition, we reserve the right to refuse a refund, or deduct up to 20% of the purchase price from the refunded amount.
b) The cost of returning and appropriately insuring the goods until satisfactory receipt at the company will be borne entirely by the customer. If your item is excessively large or heavy we can arrange a courier to collect it at a charge of £12.00.
If a refund is required
a) We will refund you the price you paid minus the original delivery charge. If your item was purchased under a free delivery option a standard £6.50 fee will be deducted from the refund amount. Refunds will be issued within 28 days of receipt of the returned goods to our stores.
b) We will apply the refund to your original payment method, for example back to Paypal.
If an exchange of goods is required
a) After safe receipt of the returned item, we will despatch an alternative product of your choice.
b) If the replacement is more expensive the balance of the price together with the delivery will be payable prior to despatch to you.
c) If the replacement product is cheaper we will refund you the difference less the delivery charge.
d) Special offers; it is not always possible to exchange goods which were originally purchased as a ‘Special Offer’ for the same price as the offer. Some items may have been selected as a special of because of manufacturer availability or under restricted colour or size conditions.
Return of goods which are faulty; not of satisfactory quality or not fit for purpose
a) If you wish to return goods which you believe are damaged or faulty, please contact us on 01922 634808 to discuss the best way to return them to us. If the item is heavy or large we can arrange a courier collection for you.
b) Upon receipt we will investigate your claim within 5 working days.
i) If the fault is obvious and inherent we will process the refund, repair or exchange at our discretion within 7 days
ii) If the fault is not obvious or disputed we may invite the manufacturers to test or inspect the product on your behalf. This process can take up to 4 weeks depending on the fault and availability of the manufacturers to conduct their investigations.
iii) The following items will normally require a manufacturers response:
o Electrical items and gas appliances
o Tents, canopies and groundsheets
o All caravan and motor home awnings
o Sleeping bags and water carriers.
c) Goods which are found to be damaged or faulty, we will either;
i) Issue a refund on your purchase including all return delivery cost or
ii) Send you a replacement and refund you the cost of returning the product or
iii) Have the product repaired, return it to you and refund on your cost for returning the product to us.
d) In the event that the product does not have a fault or damage due to faulty manufacturing, but has been misused or sustained damage after purchase; or is subject to normal wear and tear, we will contact you to discuss whether you wish the goods to be returned or repaired, if a repair is feasible. In these circumstances both the cost of repair and return of the goods to you would be at your expense
e) In the event that the damage to the goods has been contributed to by you or the goods have been in your possession for more than 28 days, we may consider giving you a partial refund for the goods, but this would be entirely at our discretion.
f) Zips and Velcro tags are not covered under the manufacturer’s warranty.
g) Items which have been specially ordered will only be repaired or exchanged. No refund will be issued for these items.