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We expect you to be very happy with your purchase but we recognize that there are occasions where a customer needs to return an item to us.
1 - I've changed my mind..... You may change your mind and cancel part or all of your order with us at any time up to 7 working days after you receive the item. purchases made by the buyer will be liable to 15% handling / re stocking charge. If for any reason you change your mind and wish to return it, we may accept it back if returned to us within 7 working days after you receive the item.
Providing the item is in its ORIGINAL PACKING and has not been fitted and in same condition in which it was received in, intact and in re sellable condition and has been packaged sufficiently for its safe return. We will check the returned goods and make sure they are in resalable brand new condition at our discretion; we may replace it or issue a refund. This does not affect your right to inspect the item upon receipt. Even though most of our items are shown as free shipping, we do incur cost when shipping the item/s to you, and when refunding returns, we will issue you the refund of your monies after deducting the 15% handling charge and the shipping costs which we incur when initially shipping original item to you). Please note that you will be responsible for any return shipping costs to send the item back to us.
If the good are not in their original packaging, damaged, dirty or parcel tape is used on the original packing of the product, we have the right to REFUSE the returned goods, and you will be liable to pay the return shipping of those goods. As its is common sense, the next customer who purchases these goods, should be satisfied with the appearance of the product as being NEW and not USED.
Returns can only be made by prior arrangement, please contact us via eBay for a return authorisation. Unauthorised returns will be refused. You are responsible for the safe return of all goods. Please send returns recorded or special delivery with a return authorisation number and covering letter, along with your eBay user ID. item number purchased and a brief description of why you are returning the items, this will enable us to ensure a quick process of your return.
2 – Incorrect purchase / product exchange - incorrect purchases made by the buyer will be liable to 15% handling / re stocking charge. If for any reason you make an incorrect purchase and wish to return it, we may accept it back if returned to us within 7 working days after you receive the item.
Providing the item is in its ORIGINAL PACKING and has not been fitted and in same condition in which it was received in, intact and in re sellable condition and has been packaged sufficiently for its safe return. We will check the returned goods and make sure they are in resalable brand new condition at our discretion; we may replace it or issue a refund. This does not affect your right to inspect the item upon receipt. Even though most of our items are shown as free shipping, we do incur cost when shipping the item/s to you, and when refunding returns, we will issue you the refund of your monies after deducting the 15% handling charge and the shipping costs which we incur when initially shipping original item to you). Please note that you will be responsible for any return shipping costs to send the item back to us.
If the good are not in their original packaging, damaged, dirty or parcel tape is used on the original packing of the product, we have the right to REFUSE the returned goods, and you will be liable to pay the return shipping of those goods. As its is common sense, the next customer who purchases these goods, should be satisfied with the appearance of the product as being NEW and not USED.
Returns can only be made by prior arrangement, please contact us via ebay for a return.
4 - Damaged items: On receipt of the delivery, please inspect the packaging BEFORE signing and if bags or boxes are damaged /opened, i.e. torn bags, damaged or open please sign clearly as “received damaged” and contact us through eBay messages and report it to us - as if not signed as damaged, then we can not take the matter forward with the couriers, who have to be notified with 24hrs on receipt of goods
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