8. Right of cancellation
You have the right to cancel your purchase within fourteen days without justification. The right of cancellation expires 14 days after reception of the product. We refer to point 10 as well.
To make use of the right of cancellation, you must inform AP24 clearly that you want to cancel your purchase, e.g. by letter or email. You can also fill in the form attached to these Terms and Conditions as an annex or use the complaints and return link in The Web Shop under your profile.
If you choose to cancel a purchase, you must return the product to AP24. For business owners, the right of cancellation will lapse if the product cannot be returned in the same condition and quantity as when received by you. Consumers are liable for any diminished value of the product resulting from the handling, except the necessary handling to establish the nature, characteristics and functioning of the product. You bear the risk of the return shipment of the product.
You must return the product without undue delay and no later than fourteen days after having informed us that you want to cancel your purchase. The product must be returned to the sender recorded in the return document sent with the product.
You will bear the cost of the return shipment. AP24 does not cover any costs in connection with the assembly and disassembly of the product.
When you cancel a purchase, AP24 will reimburse the payment to your account as soon as possible and no later than fourteen days after the receipt of your message to AP24 about the cancellation. However, AP24 may withhold the payment until the product has been received or until you send documentation to AP24 showing that the product have been returned.
The refund will be made to the credit card which was used to place the order.
9. Special conditions for the purchase of engines
Replacement engines and gearboxes must be returned intact as far as possible. All returned products must be emptied of oil and other fluids before shipment. If not, you risk having to pay for the discharge and an eventual cleaning of the van and damage to other products in the van.
Some motors may have an attached heat sensor with an indicator that melts if the engine overheats. Overheating can occur for example by faulty maintenance or competitive driving and when driving without the appropriate oil or water level.
If the heating sensor has melted, the warranty will lapse. The warranty will lapse for business owners when the engine has not been installed by an authorised dealer.
When you purchase engines and gearboxes, AP24 gives you the option of buying an insurance for up to 24 months through one of the cooperation partners of AP24.
10. Special conditions for the purchase of other products
Cylinder heads (valves, camshaft or similar parts are not covered): Before installing the cylinder head, it has to be pressure tested and surface ground. If the pressure test shows a defect in the cylinder head, the cost of the pressure test will be reimbursed upon presentation of the receipt. For business owners, the amount reimbursed can be a maximum of DKK 500.
Electronic components: Most electronic components require programming after mounting. You may contact an auto workshop for a more detailed review.
For business owners, there will be a deduction of 50% when cancelling a purchase. However, the right of cancellation will lapse if the seal is broken.
After delivery of software, the right of cancellation for both consumers and business owners will lapse if the seal is broken.
Mechanical parts: Used mechanical parts often have scratches and can be dirty. You are advised to check and compare the part number from the removed part before the purchase and installation of a new device in order to make sure that you are buying the right spare part.
Body parts: The condition of a body part can be seen in the code indicating the quality of the product. A used body part often has scratches and minor flaws which necessitates painting.
Car lamps: Scratches on used lamps may occur. There are several types of lighting systems. You can check the type used for your car by looking at the light type indicated on the bulb. Xenon control boxes and bulbs are not part of the delivery. If a Xenon control box or bulb is installed on the light, they are not covered by the warranty.
Panes: Scratches on used glass and panes may occur. You can check whether the pane you need has to be tinted by holding a piece of white paper behind one of your other panes. AP24 does not provide warranty for the heating wires or antennas built into the windows.