After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Please see main listing for full details. We will gladly refund the full payment amount (excluding carriage charges) if you are at all dis-satisfied with an item or find it is not suitable for the purpose you bought it for as long as the item is returned in its original condition and unused within 14 days of receipt. We can not refund the original outgoing carriage charge and also reserve the right to deduct a maximum of 20% handling charge for items that have been ordered in error. Return carriage charges have to be at the buyers expense and items must be sent recorded or secure delivery to enable a full refund. All items are sold with a thirty day warranty against manufacturing defects unless otherwise stated in the items description on the main listing. Please note that heating elements, lamps, glassware, circuit boards, digital controllers, rubber seals and consumables are excluded from any warranty. Any items returned as faulty will need to be supported by a detailed report from a qualified person stating the exact nature of the fault. We will not accept warranty claims for diy fitting of components by none trained persons. Returned items will be inspected by our own qualified engineers or returned to our supplier for inspection. Items that have been unpacked and fitted and are not in the original re-saleable condition will be returned to the buyer and no refunds will be given. We reserve the right to offer either a replacement part or a full refund for returned items. Please contact us before returning any items, we always try to help customers and a friendly honest service is assured (see our feedback for confidence).