Q – Are your products new?
A - Yes, all our items are brand new.
Q – Are all your items boxed?
A – No, some items may be shipped in plastic blister packs in padded envelopes rather than actual boxes. Any fragile items will be boxed. We would like to reassure you that whichever item(s) you purchase, they will be professionally packaged and shipped.
Q - How do I contact Suburban-Living?
A - If you have any questions, please see the Contact Us (link) page to see the best ways to get in touch.
Q - How do I pay?
A - For speed and simplicity we only accept payment through PayPal.
If you do not have a PayPal account and would like to set one up please click here.
Q – Are you open to offers on any of your listings?
A – Unfortunately all of our Buy It Now items are at the lowest possible prices and we are unable to accept any offers lower than the stated price. Likewise with any Auction items that we have listed unless stated on the listing, there will be no Buy It Now price and we will be unable to accept offers of this manner for auction items.
Q - How long will the delivery take?
A - Most items will be despatched the next working day but we aim to despatch all orders within 2 working days of cleared funds. You should then receive your item(s) within 5 days of despatch. During peak periods and deals delivery times are subject to change. Please be aware that delivery times are just estimates and cannot be guaranteed.
Q - Can I track my parcel?
A - Most items are sent via courier and tracking information will be emailed to you once the parcel has been collected by the courier. Certain small items are sent via Royal Mail and may not be trackable. If you do not receive notification of despatch, please call and let us know and we can provide your tracking information via the phone.
Q - What happens to my order if I am not in when delivery is attempted?
A - They will leave a calling card which will provide you with a direct contact number for your local depot. You then simply call them to arrange an alternative delivery date or to collect the parcel directly from your local depot, which they will be more than happy to help you with.
Q - Do you deliver outside the UK?
A - We currently only ship products to the UK mainland. Please note: We are currently unable to ship to the Channel Islands, Northern Ireland, Isle of Man or the Scottish Islands. We currently do not ship to countries outside of the UK.
Q – What time will my delivery arrive?
A - Our deliveries have no set time; they will arrive anytime between 8am and 5pm. We are unable to specify delivery between certain times.
Q- How long do I have to return my product?
A - Under the Distance Selling Regulations, you have up to 14 working days after you have received your delivery to cancel your order via email/ebay messages to the Suburban-Living eBay Team.
We only accept returns of items that are in the same physical condition as they were supplied. You must also have taken reasonable care to not mark or damage the product. – Faulty items are dealt with differently, please see our full return terms on the Delivery & Returns Page.
All returned items will be inspected upon receipt. If there is evidence that the products are not in the same physical state and reasonable care has not been taken with them, then unfortunately you will not be eligible for a refund.
*This policy does not affect your statutory rights relating to faulty or described goods, or your right to cancel orders under the Distance Selling Regulations.
Q - How do I arrange a return?
A - Please see our Delivery & Returns page for full details on how to arrange a return of your item