This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
Details about Fidelity Audio HPA-100 SE Headphone Amplifier (Black Body)
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
We want you to be delighted every time you deal with us. Occasionally though, we know you may want to return items. That's why if for any reason you are unhappy with your purchase, you can return it to us in its original condition, as follows:-
(1) Step-By-Step Guide to Returns
Please follow the following steps for returns. Failure to follow these procedures may result in your return being rejected upon receipt.
(2) How do I get an RAN number?
You must obtain an RAN (Returns Authorisation Number) number before making any returns. To obtain an RAN number please contact Customer Services on 01302 739998 or email firstname.lastname@example.org and provide the following information:-
- The Fidelity Audio invoice number
- The order reference number
- The part number(s) to be returned
- The reason for returning the goods (including a full fault description if there is a problem with the product)
- The method of return should be confirmed with Customer Services whilst obtaining an RAN number.
(3) What if there is a problem with the product?
You will need to give a full and detailed description of the fault or error before an RAN number can be issued.
(4) How do I pack it?
All goods returned must be securely packaged and returned in equivalent packaging to that in which they were received. We cannot accept returns if goods have been damaged in transit as a result of inadequate packaging.
All goods returned are at the purchaser's expense with proof of delivery being available upon request. We may request that certain items are returned using our courier in which case the cost will be deducted from the value of the return.
All items must be securely packaged and returned un-damaged in their original packaging with all accessories. Do not write on or mark the product packaging. Please enclose a copy of your invoice(s)