y completing and submitting and electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note all orders will only be despatched once we have authorisations from you payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised.
Certain steps must be followed for a contract to be formed, as described below.
After you have [laced your order:
1. We will send you, as soon as possible, an email to acknowledge you order. It will confirm which goods you have ordered. This email is not an order acceptance from us.
2. When we despatch your goods from the warehouse, we will send you a confirmation email. This means we formally accept the order, and we are obliged to complete the contract.
We do not have to accept your order, and for example, we will not accept your order if:
• We do not have the goods in stock
• Your payment is not authorised
• There is an error on our website regarding the price or other details of the goods
• You have cancelled it in accordance with the instructions below
We reserve the right to refuse any order.
Cancelling an order before despatch
If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please go to our contact us to cancel it. You will need to give us your name and address details, as well as the order number to cancel your order.
If you cancel part of an order the postage and packaging charge is recalculated on the price of the goods you keep. For example, if your order is £50 worth of goods and you then cancel a £12 item, your order total will drop below £40, and you will no longer qualify for FREE standard delivery.
Returning goods after despatch
Cooling off period
When you order from us online, you are entitled to a cooling off period after despatch, when you can return goods without any penalty. Our cooling off period is 7 days, which includes the statutory cooling off period.
This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 7 days after the day following delivery of the goods.
Certain items are excluded from the cooling off period guarantee, unless we are at fault. These are personalised items and pierced jewellery.
Please refer to our Returns & Exchanges page for details of how and where to return goods.
If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please email us if you would like to return your order, and we will send you pre-paid labels so you can return them free. Goods must be returned in their original condition, including immediate packaging, within the cooling off period.
Our returns policy does not affect your statutory rights. For further information on your statutory rights look at www.consumerdirect.gov.uk.