Please do not ask for collection of Item. Item will be posted to your eBay
registered address. We post to UK, Europe, USA, Canada & Australia only.
Some items are only for UK customers so if you don't see your country name in
the shipping countries list, it means we cannot ship the order to your country.
Please check the Shipping options by clicking on Postage & Payments tab
in eBay listing. Buyers from other countries please do not buy or bid.
Most items are delivered FREE of charge within UK by second class post and
delivery is usually made in 3 to 5 working days but can take up to 10 working
days during busy periods. You will also have the option to choose 1st Class
postage for an aditional postage charges. FREE Postage specified for the item,
is standard 2nd class postage. We may upgrade the postage to the appropriate
postage service depending on the value of order and size of parcel. The standard
postage cost for each item includes packaging and handling fee and is non-refundable
under any circumstances.
We may send the order by recorded post depending on the value of order. Recorded
post need a signature on delivery. If your order is dispatched by Royal Mail
recorded post and you are not at the address to receive it, Royal Mail will
leave a "while you were out" card. You can telephone the number on
the card to arrange a redelivery or you can collect it from your local Royal
Mail sorting / delivery office. Same applies to our International customers
with their relative postal authority.
We post only Monday to Friday. Please allow us 1 working day to arrange postage
of the item. Our order cut off time is 1:00PM. If you order before 1:00PM we
will try our best to post the order same day.
Please do not ask for collection of Item. Item will be posted to your eBay
registered address. We post to UK, Europe, USA, Canada & Australia only.
Some items are only for UK customers so if you don't see your country name in
the shipping countries list, it means we cannot ship the order to your country.
Please check the Shipping options by clicking on Postage & Payments tab
in eBay listing. Buyers from other countries please do not buy or bid.
Most items are delivered FREE of charge within UK by second class post and
delivery is usually made in 3 to 5 working days but can take up to 10 working
days during busy periods. You will also have the option to choose 1st Class
postage for an aditional postage charges. FREE Postage specified for the item,
is standard 2nd class postage. We may upgrade the postage to the appropriate
postage service depending on the value of order and size of parcel. The standard
postage cost for each item includes packaging and handling fee and is non-refundable
under any circumstances.
We may send the order by recorded post depending on the value of order. Recorded
post need a signature on delivery. If your order is dispatched by Royal Mail
recorded post and you are not at the address to receive it, Royal Mail will
leave a "while you were out" card. You can telephone the number on
the card to arrange a redelivery or you can collect it from your local Royal
Mail sorting / delivery office. Same applies to our International customers
with their relative postal authority.
We post only Monday to Friday. Please allow us 1 working day to arrange postage
of the item. Our order cut off time is 1:00PM. If you order before 1:00PM we
will try our best to post the order same day.
Under the distance selling regulations, you (the consumer) have the right to
cancel your order within 14 working days from the day after the date of arrival
of your order. We will accept returns within 14 working days of receipt of your
order if you change your mind or no longer want the item as long as the item
is returned in its original packaging and in a saleable condition.
We can offer an exchange, a credit note towards your next purchase or refund
your money dependant on circumstances. Please note that for the return of non-faulty
items, refund amount received (if any) will be based on our current sale price
of the item and not your original purchase price. Items returned to us due to
a manufacturer's fault later than 30 days after the item was delivered will
be eligible for a repair or direct replacement. Where a direct replacement cannot
be offered, or a repair is beyond economical repair we will offer an exchange
or credit voucher towards any other product on the website.
Please note that if order is returned after 14 working days for any other reason
than it is faulty and the buyer has requested a refund, we reserve the right
to charge a 20% restocking fee.
Your 14 days right of cancellation does not apply to any software products
or any consumable products which (by their very nature) cannot be returned.
Carriage charges for returned goods will be incurred by the customer. Carriage
charges will be applied to any order that is returned and that was shipped on
a free delivery. In order to accept good(s) as being faulty, we must be able
to replicate the described fault.
Before returning any good(s) to us, you must contact us by email or by telephone
to notify us so that we can issue you instructions. After contacting us by e-mail
your enquiry will be processed and you will be allocated a returns form and
given instructions on how to return good(s). Please note that we aim to process
all returned good(s) within 48 hours of receipt, but returns / refunds can take
up to 7 working days to be processed.
We strongly advise all customers to return their good(s) by recorded delivery.
It is buyer’s responsibility to ensure that good(s) are packaged sufficiently
prior to returning them. It is the buyer’s responsibility to ensure that
all returned good(s) reach us safely.
This cancellation and return policy does not affect your legal rights.
COMMUNICATION :
If there is any issue with the transaction please let us know before leaving –ve feedback or giving us low ranking. We will try our best to resolve the matter as soon as possible.
We prefer all communication via eBay messaging system. However, in an urgent situation you can email to: sales@echno.co.uk. We always check our eBay messages and reply within 24 hours Monday to Friday.
PAYMENT / BIDDING :
If you have any question about bidding/buying, payment or item description please do not hesitate to email us via eBay message system.
We only accept PayPal payments so please make sure you have arranged to pay by this payment methods before bidding on / buying this item.
If you decide to cancel the sale/transaction after payment is completed, there will be a cancellation charge of 20p. Please note this charge is applied by PayPal on refunds.
If we have to cancel the sale / transaction for any reason beyond our control, we will issue the full refund.
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