SATISFACTION GUARANTEED. Every single item in the Ford range is backed by our comprehensive no nonsense guarantee.
Delivery: We will endeavor to satisfy your order within 3 days. Please be reassured, if there is any problems with your order we will contact you immediately.
Faulty/Unwanted Goods: If you are not completely satisfied with your purchase, provided the goods are returned within 10 days, are in their original packing and in a saleable condition, we will issue an immediate refund.
Please email us if you wish to return goods.
Whilst in a perfect world things would never go wrong. We are (thankfully) very much still a "People" business and should you have matter for concern or complaint, please, please, please contact us as soon as possible. We pride ourselves on our customer service and will look to resolve any issue as quickly as we can.
Procedure for dealing with the courier driver.
1) Please check that you have the correct number of items as written on your delivery note. This is the most important step because if you sign for 3 items and have only received 2 then on paper all 3 items have been delivered; the courier will not be liable for the missing items, you will.
2) Your post code will be on each item. Please check it is your post code written on the items and not anybody else’s. Courier drivers have been known to mix goods up which can cause major problems.
3) The packaging and goods must be checked for damage thoroughly. Remember, when you sign for goods, you are signing that they are in good condition unless you state in writing, on the delivery note, otherwise. Note: Writing 'unchecked' next to your signature is not going to protect you as all goods need to be checked at the time of signing. Damaged packaging may indicate damaged goods. If the courier driver asks you to sign for your delivery where the goods or packaging are damaged, you must take action by one of the following options.
a) If you feel that it is just the packaging that is damaged but are not certain if the goods are damaged, you must write 'damaged' on the couriers delivery note before signing. If you don't write 'damaged' on the delivery note you will have to stand the cost of any damage yourself. If you have written 'damaged' on the delivery note, the courier will stand the cost of any damage.
b) If you feel the goods are damaged beyond your satisfaction you can decline to sign the delivery note and let the courier return the goods to us.
c) If you are unsure on what to do when the courier arrives and the delivery is within our working hours please call us on 0844 649 5098, before signing for the goods