Our Returns Policy
We know how irritating it can sometimes be when trying to return an item, and then being asked to pay for the postage. At Proporta, we try to make your experience as pain free as possible by offering a never-argue, Lifetime Exchange Warranty combined with free returns (sorry, this is UK & US only at the moment). We've even got the returns label for you to print off.
We're very sorry to hear that you're thinking of returning your item. As a small business, feedback is really important to us so if there's anything we can do to change your mind, win you over or if you want to speak to one of our team directly, please don't hesitate to get in touch with us on +44(0)1273 808846 or contact us.
To return an item, please print off our Address Label.
Lifetime Exchange Warranty
All Proporta* branded and BRUNSWICK ENGLAND hardware products come with a Lifetime Exchange Warranty. So if for any reason or no reason at all you are not completely satisfied, you can return the product to us and we'll exchange it for another one.
Note: This excludes Proporta ninetysix, Proporta Smart, Proporta TurboChargers (and all of its contents) and the Proporta Pocket Power, which have a one year exchange warranty from the date of dispatch.
We can provide you with a full refund if a Proporta branded product is returned within 90 days from the date of dispatch.
Note: Due to PayPal refund policy, if your item is paid for with PayPal we can only accept returns within 60 days from date of purchase.
All Proporta ninety-six products come with a standard one year exchange warranty. However, you can upgrade to a FREE Lifetime Exchange Warranty by registering the details of your purchase with us. You will be entitled to a refund if a Proporta ninety-six branded product is returned within 90 days from the date of dispatch.
Products with a One Year Exchange Warranty
All other products not explicitly included in the Lifetime Exchange Warranty section come with a one Year Exchange warranty as standard. This applies from the date of dispatch. This includes all Ted Baker, Barbour, Roxy, Quiksilver, Joules, Ben Allen, V&A, National Gallery, PhoGo, Lalita, Kenzo, NAF NAF, Morfica, Aquapac, Where's Wally, PhoGo and Freedom products.
We’ll accept the return of these products for refunds, only if they’re returned to us within 30 days from the date we dispatched them to you. Provided you do this, we’ll be happy to a refund for the price that you paid for the item.
Non-Proporta Branded Products
We’ll accept the return of all non-Proporta branded products, but only if they’re returned to us within 30 days from the date we dispatched them to you. Provided you do this, we’ll be happy to arrange a refund for the price that you paid for the item.