Here at STAGe we are passionate about fancy dress. We strive to offer you the customer a range of easily recognisable, character inspired costumes at affordable prices with exceptional customer service. STAGe
Fancy Dress Costumes
729 Huddersfield Rd, Lees, Oldham, OL4 3PY Favourite Links:
Facebook fan page https://www.facebook.com/stagefancydress
Pinterest page http://www.pinterest.com/stagefancydress/
It is understandable that on occasion, problems may arise due to mismatched perception of colour, size and style displayed by digital photos on different monitors.
For problems or questions, do let us know via email and we will deal with it promptly and to your satisfaction. Our service and feedback history on eBay is a testimony to our ongoing commitment to our customers.
We offer 3 return, exchange and refund options, all apply within 14 days of purchase:
1. EXCHANGE ITEM:
For colour mismatch or unsuitable style. Send back unused product in original package to:
DESIGNER ATTIC LIMITED
729 HUDDERSFIELD ROAD
To avoid mistakes, please send with a written note to specify exchange requirement, your purchase item number, your eBay ID and address.
2. REFUND EXCLUDING POSTAGE:
For colour/style mismatch and no suitable replacement can be found. Send back unused product in original package to the address above. Do remember to send with a written note to specify your eBay ID, original item number and it is for refund excluding postage.
3. FULL REFUND INCLUDING POSTAGE:
For faulty products. Send back unused product in original package to the address above. Do remember to send with a written note to specify your ebay ID, original item number and it is for full refund due to fault. PLEASE outline the fault also.
When do you despatch my item once paid?
ALL orders are despatched within 24 hours on the working day payment is received. Orders Placed on weekends will be despatched on the following Monday morning. How soon will I get my item?
Here at STAGe Fancy Dress we aim to get your goods delivered to you fast. Just see our feedback for proof! Most of our customers do get their item’s next day using 1st class postage, however next day delivery is not guaranteed unless you use Royal Mail Special Delivery. Free Economy delivery options take between 3 and 5 working days to arrive. I need my costume tomorrow?
All our costumes are in stock and ready to post. To guarantee your item for next working day delivery please pay by 12 noon and opt for next day Special Delivery. We will try our best to send items out paid after this time but cannot guarantee it. Royal Mail Special Delivery offers guaranteed next day delivery before 1pm (Mon - Fri) to 99% of UK addresses as published on Royal Mails website, except bank holidays and public holidays. This service offers customers a full Track & Trace, available at Royal Mails website. Should you wish to track your order, please contact us and we will provide you with your tracking number. What delivery company do you use?
We use Royal mail primarily for all our packages, for bigger parcels we use Parcelforce. I need my order sent to a different address to that on ebay what shall I do?
All invoices are automatically generated as soon as paid to the address on ebay. If you require an alternative address please email us when you place your order. A note in the paypal section or e-mail is not always read before the invoice is printed. How do I know if my item has been sent?
Customers will receive email confirmation of orders and when items have been dispatched. What cover of postage insurance do I have if my item is lost?
Royal Mail 1st class or 1st class recorded will be offered a maximum compensation of £34 and can be processed 15 working days after the date of postage. Royal Mail Special Delivery – Guaranteed next working day before 1pm (Mon-Fri) will be offered a maximum compensation of £500. For further information and updates please visit www.royalmail.com I missed my delivery and now it is on its way back to you, what shall I do?
If any item is returned back to us because Royal Mail or any couriers were unable to re-deliver we reserve the right to request the re-postage costs should the item need to be re-posted. Should you require a refund then there will be a 10% restocking fee and your postage will not be refunded. I am an international buyer what postage options do I have?
You can opt for airmail which is the cheapest option, however there is no compensation for loss and delay. International signed for is a trackable service which requires a signature upon delivery and compensation is available. Please visit www.royalmail.com for more details. International transactions, buyers may also be responsible for duties, taxes, and customs clearance fees as requested by country laws. Please see individual listings for the latest mailing costs to word wide zones. What do your P&P costs include?
Our postage & packaging charges include charges beyond the postage price for the item. Included in the price are the actual packaging materials costs and a reasonable handling fee to cover our time and direct costs associated with delivery. I am arranging a party and need quite a few costumes, what discount can you offer?
If you are a corporate company, school, charity or organising a party we can offer you a multiple order discount. Please contact us when placing your order.
Thanks for your purchase
If you would like to contact us with any questions or queries, please use the contact form attached to each listing.
Alternatively, email us at firstname.lastname@example.org
and we will be happy to assist you.