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All Domestic items ship within 24hrs of a received and cleared payment on orders placed M-F
Tracking information and package insurance are included
Free shipping is available to customers located in the 48 Lower U.S. States only
UPS Express shipping services are available on most Domestic orders for an additional fee
All PO Box Addresses will ship via USPS Priority Mail
We ship using multiple carriers such as UPS, Fedex and USPS
I DJ NOW reserves the right to ship orders with Free Shipping through the carrier of our choice
International shipments may incur taxes, duties or brokerage fees prior to final delivery
Import duties, taxes, brokerage fees, VAT's and additional charges are not included in the item price or shipping charges and I DJ NOW is not to be held liable for any such additional charges or delays caused by International customs
International orders may take up to 5 business days to be shipped
Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
You will be held liable for return shipping (if applicable), duties and taxes (if incurred), and for all other associated fees when any of the following circumstances occur. Your package will be abandoned and you will be billed for any additional fees. Absolutely no refunds will be issued.
- You refuse delivery of your parcel for any reason.
- The carrier makes 3 unsuccessful attempts to deliver your parcel to your address because you are not at home and/or do not pay duties and taxes.
- You provided an invalid address.
- Your parcel is returned by customs because your merchandise is restricted from import into your country.
- You refuse to pay duties and taxes.
*I DJ NOW will not be held liable for any customs delays, foreign taxes, Import duties, brokerage fees, VAT's or additional charges incurred in shipping. That is the sole responsibility of the buyer of the item. Additionally, we will not falsify any invoice or mark items as a "Gift" to circumvent International taxes/duties. The declared value of the package will be listed as the purchase price.
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30-Day Return Period on most items! You have a full thirty days from the date your merchandise is received to qualify for a refund or an exchange. The items must be back in the possession of idjnow within the allotted 30 day period. The product must be in a factory sealed, never opened, resalable condition to qualify for a full refund. The customer is responsible for all transportation costs associated with returning the item back to I DJ NOW. In the event that the item is defective, DOA or received in a damaged condition and is proven to be so, a return label may be issued to U.S. customers located within the 48 contiguous states only*. For exchanges of damaged, defective or DOA items within the 48 contiguous U.S. States I DJ NOW will pay for shipping of the new item back to the customer*. Please read the full return policy below for specific details.
Exceptions to the Refund Policy
Computers, Computer Software like PCDJ, Serato, Final Scratch, Traktor, Cue, Virtual DJ, etc. Software controllers and any software related product requiring activation or registration. CD's, DVD's, all Apple products, Bulbs, Lamps, Liquids for atmospheric effect units like, Fog fluid, Snow Juice, Bubble Juice, etc. Bubble machines, hazers, fog machines, snow machines, cables, cartridges and needles, head shells, video projectors, plasma displays, plasma cases, trussing and stages. All fluids like fader lube, deoxit, contact cleaners, custom parts, special order parts, etc. All wearable items like headphones, microphones, shirts, watches, and jewelry. Shipping and Handling charges are not refundable. Special orders are not exchangeable or refundable.
Restocking Fees
A restocking fee up to 25% will be charged on opened boxes missing a material that is not returned back in "Like New" and re-saleable condition. A 25% restocking fee will be charged on ALL Cases including case like items manufactured by Gator, Grundorf, I DJ NOW, Odyssey, ProFlight and SKB. These fees apply unless the item is defective or damaged at which point it is eligible for an exchange of the same item.
Damaged or Defective Items
Damaged, defective and DOA items will be exchanged for the same item that was originally purchased. Defective, damaged and DOA items can be exchanged for a working unit with no restocking fee. In the event that an item is received as defective, DOA or in a damaged condition and is proven to be so, a return label may be issued to U.S. customers located within the 48 contiguous states only*. For exchanges of proven damaged, defective or DOA items within the 48 contiguous U.S. States I DJ NOW will pay for shipping of the new item back to the customer*. Items that that have been damaged in transit must go through a claim process with the carrier. I DJ NOW will handle such a claim with the carrier directly. If you've received and item that appears to have been damaged in transit please be sure to keep all packaging materials and contact I DJ NOW immediately via telephone to notify us of the damage.
*All items will be inspected and thoroughly tested by a technician upon arrival back to I DJ NOW. The customer will be fully responsible for all shipping costs, including any return labels sent on any damaged, defective or DOA items which are found to be in full working order and/or do not match the damage originally described.
Promotional Items and Rebates
Any product that is returned without the promotional item(s) included with the original transaction will have the value of the promotional item deducted from the refund amount including gift card offers. This also includes the value of our Free Shipping promotion if the item is returned for credit. The initial outgoing shipping is free if you keep the item purchased. If you choose to return the item for a refund you will responsible to reimburse the cost incurred to have your package shipped. This cost will be deducted from your refund. Any product that was purchased when a mail-in rebate was available on the purchase is subject to having the amount of the rebate deducted from the refund amount. Any product for which a mail-in rebate has already been submitted is ineligible for a return.
International Customers
I DJ NOW does not pay any postage (Incoming or outgoing, taxes, duties and/or brokerage fees) on International returns, exchanges or defective item replacements. All transportation costs including taxes, duties, additional charges, VAT's and/or brokerage fees will solely be the buyer's responsibility. As voltages and electrical power standards vary throughout the world, I DJ NOW is not to be held liable for items that are ordered which do not natively function with the power standard (voltage) used in your country. All items will certainly function with the use of additional power accessories such as power transformers, converters and plug adapters though these items are never included with our items for sale. Unless otherwise specified, the buyer is to assume that all items we are offering for sale are meant to function at the North American power standard of 120 Volts as you are purchasing an item from the United States. It is the sole responsibility of the buyer to research and ensure that any items purchased from I DJ NOW will function properly with their local power standard. IDJNOW will not be held liable for any voltage incompatibilities or damage which should occur from attempting to use a purchased item at an improper voltage.
How to handle your return
Simply contact a Customer Support Representative Monday thru Friday from 10am to 5pm EST and we will issue an RMA # (Return Merchandise Authorization #) after you've completed our RMA Authorization Form via email. We will not accept any return without an RMA # authorized from I DJ NOW . PLEASE BE SURE NOT TO WRITE ON OR MARK THE ORIGINAL BOX OF THE PRODUCT. ALL PRODUCTS SHOULD BE BOXED IN ANOTHER SHIPPING BOX FOR RETURN.
Use this format when returning packages:
RMA #
I DJ NOW
171 Remington Blvd.
Ronkonkoma, NY 11779
idjnow reserves the right to deny any return.
On proven defective, damaged or DOA items only we will issue a UPS return label for customers within the contiguous 48 U.S. States*. For non defective items we recommend you insure the package and obtain tracking numbers for your records.
Please call Customer Care Monday thru Friday from 10am to 5pm (Eastern Standard Time) at 1-800-355-7746 for a Return Merchandise Authorization number.
By purchasing from I DJ NOW you acknowledge all posted guidelines and policies.
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