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6. FAQ
7. disclaimer & warranty

local pickup & shipping info 

local pickup

When "Local Pickup" service is available in postage and payments section, it means the item is available for pickup. To avoid disappointment, please contact us before you pickup. It is recommended to call mobile number or email us to ensure direct dealing with management. We only accept payment at the store. You can pay by cash, Eftpos, or credit card (Visa/MasterCard). There are no handling fees, no postage fees and no payment surcharges.

eParcel Service

Most flat-rate orders, marked "Regular with Tracking and Signature" in Postage and Handling, are dispatched through Australia Post eParcel. Buyer should expect to receive your order in 1-6 business days. When you're not at home, a card will be left in mailbox advising to pickup at a local Australia Post outlet.

We do not aim to profit from freight. Rather, we aim to source the most competitively priced, quality assured carriers, that will deliver your orders to you as reliably and cost effectively as possible.

Other Delivery Options, when available:

• Australia Post Regular/Standard post - default postage type for lower value item for economical and reliable delivery. This postage type has no insurance against lost in transit and no online tracking. Not recommended.
• Australia Post Registered post - A fail safe delivery that comes with free insurance coverage up to $100 against lost in transit and online tracking.
• Australia Post Express post - guarantee 1-2 business day delivered.

Combined Post - Australia Wide

• Flat Rate, With Same Item - Postage cost is calculated as an average cost of the item to get to anywhere in Australia. Postage cost for each additional same item is provided.
• Flat Rate, With Different Item - Each product has its weight profile which value is used in a combined order. Therefore, in multiple item ordered, the highest postage will be charged, then other item will be charged based on its weight profile. To simplify, the additional item postage cost for each item is the weight profile charge rate. For example: a buyer bought 3 flat rate items with main charges and it's additional charges as followed: $3+$0, $12.5+$2.50, $8.50+$2.50, therefore total postage charge will be: $12.50+$0+$2.50=$15.00.
• Calculated with Flat Rate - Combined postage for calculated postage item(s) will be the primary postage cost with the added cost for each additional flat postage which is based on its weight profile.

international

For lower value item, Air Mail/Standard International is the default postage type for value and reliable delivery. International Registered has the same timing as Air Mail, with added insurance and basic tracking for peace of mind. For up to 500g item, services have been set for both of this postage type and each item has it's weight profile for additional postage for value combined post. In some listings, buyer may see expensive postage cost due to automatic calculation with Australia Post website, you are welcome to request us to check the correct postage cost for you.

Custom Duty: International Buyer will be responsible for any customs/duty fees associated with the purchase of your order. Local customs office in your area would be able to advise you of the amount of these fees.

Disclaimer & warranty 

disclaimer

• All pictures contained in the listing are for illustration purposes only.
• Vendor logos reproduced on this web site are the trademarks or registered trademarks of their respective owners.
• We can not accept responsibility for any inconsistencies found within our site. Product information provided within this site may have been taken from a vendor’s web page. Vendor’s pages are constantly amended and even though we try to be aware of these changes there will be times when disparate information is shown on our page compared to the manufacturers' page. It is in your best interest to confirm our information by visiting the appropriate vendors’ home page.
• Unless specified, all electrical equipment that requires power from wall power outlet, will be in Type I (AU/NZ/China) two flat pins forming an upside down V-shape plug. For buyers from other countries, the use of plug adapter (sold separately) is required to use this product.

warranty

• Warranty does not cover damage to other equipment used in conjunction with item purchased from us.
• DOA (Dead on Arrival) products must be reported within two weeks after buyer receives the product and returns to us within 14 days of reporting the DOA to receive refund/replacement.
• Unless it's a DOA, buyer is responsible for all transportation costs.
• Product marked with "Return to [manufacturer name]" implies manufacturer warranty only.
• We will not accept any damaged goods caused by misuse or improper handling.
• No warranty for blank medias, games & software and used products.
• New product returned for non-technical reasons attract a 15% restocking fee for unopened packaging items. For opened packaging item we only refund up to 60% as this type of returned item is not treated as new anymore and the drop value is going to be passed on to another buyer. Non defective products must be returned in their original conditions and packaging and accompanied with a copy of the invoice within 14 days from the date of issuance of RA number.